Business Analyst (S&D, Marketing – Retail Automation)

Job Description

A Business analyst must design, plan, develop, and execute the business, financial, and operational systems. It is for supporting the fundamental functions and business processes of the organization. These business processes involve collecting and analysing data for supporting the business, projects, and operations.

A Business Analyst is also accountable for documenting reports on identified system issues with technical solutions. A lead business analyst must be equipped with communication, analytical, and problem-solving skills to assist other business analyst professionals in improving the systems.

This position is responsible for working with multiple teams and leading multiple large projects, cutting across multiple verticals, viz., Refinery, Marketing, specifically in Retail automation, etc. This role also demands working as a Subject Matter Expert and Domain expert to help businesses finalise new business processes and implement the best industry practices followed across the globe. Also, as a Business Analyst, he/she should deal with IT vendors / various internal business teams for new projects and support. Manage the Capex and Opex budget approval process as per DOA. This role involves working closely with the Center of Excellence (COE) team to conduct POC and to induct new and emerging technologies for Nayara. Also, be the SPoC for all the issues encountered by the Business Community in Refinery – S&D, Marketing – Retail Automation, and other projects about Refinery and Marketing.

Responsibilities

• ACCOUNTABILITIES & RESPONSIBILITIES
  
  
  

Accountabilities

ACTIVITIES

• Role The role of a Business Analyst (S&D, Marketing – Retail Automation) involves working with the IT team and Business stakeholders, both in the Refinery and Marketing function based out of Vadinar, Refinery. Also, a Business Analyst should be managing a single large project or multiple projects and being accountable for delivering the project (s) promptly and to the customer satisfaction.
• Project Management
• Be the Single Point of contact (SPoC) facing both internal and external stakeholders right from PoC, TBA, Budget, Procurement process, onboarding vendor, implementation, stabilization, and Adoption of the project/program for Refinery, Asset Development Projects in Refinery, and Marketing Locations.
• Finalise the Scope of Work document for the new project/automation / Digitalisation / Digital transformation project.
• Work with IT vendors for new business requirements/automation / digital transformation, and evaluate the various solutions proposed by IT vendors.
• Manage the budgetary approval process to Project closure as per DOA.
• Technical evaluation of various solutions.
• Work as Project Manager to ensure smooth implementation of all phases of the Project as per project management guidelines.
• Manage the IT vendor / internal stakeholders and delivery team for the successful implementation of the projects.
• Coordinate with COE (Center of Excellence) for Digital transformation and next-generation technology
• Work with the Business team to finalise the new business processes.
• Work with the Business team and IT vendor for Automation / Digitization and Digital transformation of the existing business process.
• Closely work with the COE team to evaluate the new-generation technology and participate in the next-generation Digital transformation forum to update the skill set and awareness about Digital transformation trends followed in the Oil and Gas industry.
• Work with Business heads / senior management and leadership team, and update about Digital transformation solutions adopted in oil and gas, and their relevance.
• Help businesses identify the use case for digital transformation projects and potential tangible and intangible benefits of new technology / Digital transformation.
• Data Analyst
• Understand business data and information requirements and how best to use data and information.
• Develop, manage, and maintain business data and information needs.
• Liaise between the business and IT project teams to create optimal data views.
• Participate in all IT projects to contribute expertise on data and information
• Quality Assurance & Quality Control Quality Assurance:
• Implement and follow the checklist, review mechanism for code review, and Business Blueprint Review along with Proponents, and ensure there is consistency in terms of project deliverables.
• Reinforce the in-process quality during SDLC
• Ensure data and information architectures are consistent.
• Business data and information quality, by managing all source data issues.
  
  
  

Quality Control:

• Before the S/W Configuration/Customization is delivered to the Business or Proponent, it is mandatory to check the quality of the implementation, or the product for that matter, to preclude any rework.
• Compliance with IT development methodology and IT architectures
• Solution Delivery
• Support the analytics aspects of solution development from concept to implementation.
• Ensure solutions meet and exceed expectations of business requirements and capabilities.
• Foster strong alignment and collaboration between business and solution design teams
• To build strong relationships with business, IT & strategic application development partners
• To collaborate with strategic application development partners and development services in monthly and annual planning of development demand and resources, as solution delivery programs are planned for and executed
• Supply & Distribution
• Identify the new requirements in consultation with proponents and propose solutions
• Spearhead the execution of projects (end-to-end responsibility), including preparation of SOW, coordination with Procurement, TBA, POC, solution finalisation, and Project Delivery along with Business Process Owners
• Requirement Gathering, CR preparation, UAT, and solution delivery catering to the customer's needs
• Understand Change Control Management and drive changes by performing Impact Analysis
• Ownership of all the deliverables, such as Report designs, process improvements, and consolidation exercises
• Auto-Indenting project development and rollout (E.g., NIIMS)
• Implementing industry best practices
• Depot terminal automation and development, like SAP-TAS Integration and additional developments and support for the same (Wardha and Pali Depot)
• Auto invoice push from SAP to BOS and the related POD of the same
• Petrochem invoice mapping with VTS vendor (GTROPY)
• Be relevant by attending seminars and conferences to understand the current trends in automation and digitisation.
  
  
  

8 Retail Automation

• New developments of HOS and BOS related, and patch updates such as:
• Central patch push
• Managing central scheme application (E.g., MBU)
• mPOS integration
• CVRS integration, and there are many more similar to such developments
• Report and Alerts development on the RCC portal and the technical contact centre related tickets
• Various Auto-email triggers as information or alerts
• RO automation uptime and continuous monitoring, and issue resolution
• VSAT and other connectivity ownership
• Regular data correction and reconciliation related to new RO, terminated RO, and re-constituted RO
• Business Acumen and Stakeholder Management
• Collaborate with HODs, stakeholders, customers, and system owners to determine the financial, business, and operational requirements and goals.
• Verify the efficiency and effectiveness of existing systems and develop strategies for improving these systems.
• Define the criteria of results by identifying and setting up the scope and parameters of system analysis.
• Connect with other business analysts for planning, developing, designing, and implementing new applications and improving existing applications.
• Examine the hardware and software products and check if they fulfil the demand of the end-users.
• Document reports on recommendations and alternatives that list potential problems in the company's operating systems.
• Help the management to make strategic decisions by providing cost-benefit and return-on-investment analyses for operating systems.
• Collaborate with business analysts to analyze customer reviews for both modified and new business analytics applications .
• Conduct counselling sessions and provide guidelines to junior executives.
• Design methods and techniques for preparing and presenting business cases.
• Compliance and Security
• As part of the SDLC (InfoSec Dev Operations) it is mandatory to consider the Security framework during the project/program implementation, and development, which includes VAPT, deploying the tools for Source Code review, Infrastructure sizing and assessment (On-Prem, Cloud, Hybrid), etc.
  
  

Qualifications

• SKILLS & KNOWLEDGE
  
  
  

Educational Qualifications & Certifications:

Bachelor’s Degree (Technical or non-technical) such as B.E. / B.Tech / M.Sc. /M.Com / MCA or any suitable degree

Relevant (Functional/Level) & Total Years of Experience:

• 12 - 15 yrs. relevant functional exp
• Should have worked as a business analyst for at least 8 to 10 years.