Business Analyst [Support] – Production [F&O]

Technical Support & Troubleshooting:

• Resolve technical issues and user inquiries related to Dynamics 365 F&O.
• Diagnose and resolve problems with system functionality, modules, and integrations.
• Provide timely and effective support to end-users, ensuring minimal disruption to business operations.

System Configuration & Management:

• Configure and manage Dynamics 365 F&O settings and user access.
• Monitor system performance and identify areas for improvement.
• Assist with data migration and upgrades.

Documentation & Training:

• Create and maintain documentation for system configurations, troubleshooting procedures, and user guides.
• Provide training to end-users on using Dynamics 365 F&O effectively.

Customization & Integration (Potentially):

• Depending on the role, assist with the design, testing, and implementation of new features, functionalities, or integrations within Dynamics 365 F&O.
• May involve working with X++ or other technologies to develop custom solutions.

Collaboration:

• Work closely with clients, stakeholders, and cross-functional teams to ensure projects are completed on time and within scope.
• Collaborate with other support teams and developers to resolve complex issues.

Skills and Qualifications:

Technical Proficiency:

• Strong understanding of Dynamics 365 F&O modules (e.g., Finance, Production, Manufacturing, Retail).
• Experience with X++ development (depending on the role).
• Knowledge of SQL and other relevant technologies.
• Familiarity with data migration tools and techniques.

Problem-Solving & Analytical Skills:

• Ability to diagnose and resolve complex technical issues.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Customer Service Skills:

• Ability to effectively communicate with end-users and stakeholders.
• Strong customer service skills and a commitment to providing excellent support.

Experience:

• Experience with Dynamics 365 F&O support or implementation.
• Experience with ERP systems and business processes.