Business Intelligence Specialist Senior (Business Analyst)

Requirements

Description and Requirements

Job Details:

• Excellent verbal, written, and presentation communication Skills
• Intellectually curious – fast and self-driven learner in areas including new business models, analytical techniques, technical skills, etc.
• Demonstrated analytical and problem-solving experience
• Demonstrated strong organizational, time management, prioritization, and coordination skills
• Ability to self-initiate follow-up, work independently, and adhere to deadlines
• Ability to build strong stakeholder relationships and foster ownership, innovation, and collaboration within a team
• Average to advanced proficiency in data analysis and data modeling
• Advanced analytical thinking
• Ability to multitask, meet deadlines, and adhere to project timelines.
• Process mapping or process documentation experience
• Conduct in-depth data analysis to identify errors and areas for improvement, contributing to the ongoing improvement of the reporting processes.
• Ability to speak with Senior level stakeholders (Directors, VPs, etc.)
• Ability to understand client requests and translate them into BI solutions
• Flexibility to work on ad hoc tasks required by stakeholders
  
  
  

Additional Job Description

Skills:

• English B2 - Required
• Excel advanced - Required
• Proficiency with MS Office or Google Workspace applications (MS Excel, Google Sheets, Google Data Studio, etc.) with the ability to create charts, graphs, pivot tables, and complex formulas - Required
• Ability to learn to navigate new tools and dashboards - Required
• Zendesk, IEX, Verint, Impact 360, or Injixo knowledge - Desirable
• BPO Center Software (CMS, CISCO, etc.)
• Tableau, Power Bi - Desirable
  
  
  

Statistics, mathematical logic - Required

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.