Business Process Analyst(IT Analyst-Applications)

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Business Process Analyst to join Order Fulfillment & Procurement-CAT IT Division

The incumbent would provide application and technical leadership to a global team responsible for the development and support of Strategic Procurement systems. Applying systems solutions to business/technical problems through customer interactions, and by providing assistance to less experienced analysts in the design, programming, debugging, testing, and integration/implementation of complex, medium to large-sized automated information technology systems.

This role will provide programming and application/technical leadership, guidance, mentoring and assistance to support team members, including onsite and offshore, for a suite of around 40 applications

The preference for this role is to be based out of Whitefield PSN Office, Bangalore, India

What You Will Do

• Ownership of system availability and production incident MTTR
• Oversees operational support, problem management, customer relationships and SLA/MTTR-reporting for applications
• Works with the support team on complex application/technical problem identification and resolution, including responding to off-shift/weekend support calls; and ensuring any security requirements are addressed with a sense of urgency
• Develop and execute IT Risk Management Plan/IT Controls, Disaster Recovery Plans, LeanIX and other support artifacts
• Manage IT issues and open points across functional lines including infrastructure teams and third-party vendors
• Perform Impact Analysis and provide ROMs for project/change requests related to IT infrastructure or security changes
• Works with Project Managers on detailed transition to support plan for new applications, and oversees execution, including sign-off on transition to support
  
  

What You Will Have

• Requires a relevant degree in IT/Computer Science, technical certification, or equivalent experience.
• Requires 5 to 8 years of experience in software development and support.
• Experience in development in relevant programming languages (preferrable .NET, Java); using relational databases (Oracle, SQLServer, DB2, Snowflake), and underlying infrastructure elements, and current development processes and tools.
• Strong communication and interpersonal skills, ability to lead a diverse and globally located team
• The position requires the candidate to work a 5-a day -week schedule in the office.
• Shift: 01:00-10PM IST
  
  

Skills Desired:

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

Level Basic Understanding:

• Explains the key concepts, techniques and steps involved in the business analysis process.
• Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
• Outlines the scope of the business analysis process.
• Understands the purpose of each business analysis technique and their specific needs.
  
  

Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.

Level Basic Understanding:

• Describes basic elements and benefits of core applications supported by own area.
• Names the organization's core application systems.
• Names major business functions and services supported by core applications.
• Locates and uses relevant documentation for core applications.
  
  

Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

Level Working Knowledge:

• Follows defined procedures to document all routine information.
• Identifies relevant established standards, policies and practices.
• Fulfills routine information capture needs in own area.
• Uses automated tools to capture, organize and archive relevant information.
• Cites examples of different types of relevant information that need to be captured.
  
  

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Basic Understanding:

• Names specific tools or techniques that can be used to support the analytical thinking process.
• Describes specific software applications or products used for business analytics.
• Gives examples of how analytical thinking has been used to resolve problems.
• Helps others research and learn more about business analytics tools and applications.
  
  

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Working Knowledge:

• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.
  
  

IT Environment: Knowledge of an organization's IT purposes and activities; ability to create an effective IT environment for business operations.

Level Working Knowledge:

• Recognizes basic IT needs from the business users perspective.
• Researches planned platforms, strategies, initiatives, and key issues related to the IT environment.
• Implements existing technology infrastructure and systems management practices of one's own IT unit.
• Analyzes the purposes and responsibilities of one's own IT department.
• Follows an organization's information management policies.
  
  

IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Level Working Knowledge:

• Participates in the design of organizational IT infrastructure and policies based on a business analysis.
• Assists senior colleagues in identifying critical issues in IT design processes and policies.
• Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.
• Executes IT projects or services based on predetermined IT procedures.
• Conducts performance reviews on specific technical applications or IT projects.
  
  

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

Level Basic Understanding:

• Describes the basic concepts and issues of system and technology integration.
• Illustrates the risks and benefits of technology integration projects.
• Discusses major software, hardware or application integration initiatives and plans.
• Explains system integration initiatives in own environment.
  
  

What You Will Get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance
  
  

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects
  
  

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program
  
  

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.
  
  

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Posting Dates:

November 11, 2025 - November 24, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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