ClearTrail Technologies - Technical Support Engineer - Software & Hardware Infrastructure Implementation

Job Title : Technical Support Engineer.

Role : Software and Hardware Infrastructure Implementation and Support.

Experience : 5 to 8 years of experience in the role of Software and Hardware Infrastructure implementation and support.

Education : BE (IT/Computers), MCA.

Work Location : Indore Work from office.

What is your Role?

You will work in a multi-functional role with a combination of expertise in Software / Hardware / Networking Infrastructure, Storage, Virtualization, Customer Training and Technical Support.

You will assist pre-sales teams in preparing techno-commercial proposal for selection of correct hardware infrastructure components, estimate pricing and prepare delivery schedule for the product deployments.

You will be part of the team that designs deployment architecture of ClearTrails product and implement same in the customer premises.

Such deployments involve latest technologies in Big Data and spans up to hundreds of servers and Peta Byte Scales of Storages.

You will often be required to interact with customer on various aspects related to Integration with Telecom Networks and travel to customer locations for such interactions and implementation.

You will support Customer to resolve any first and second level product related issues reported.

Interact with QA and Engineering team to co-ordinate issue resolution within the promised SLA to customer.

What will you do?

• Identify Hardware and Software requirements related to Product Implementation.
• Keep yourself updated with latest trends in Hardware and Software Infrastructure.
• Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
• Design network security as per the requirement of customer.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades.
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Participate in design reviews of HLDs and LLDs with Customers.
  
  

(ref:hirist.tech)