Pune, Maharashtra, India
Information Technology
Full-Time
Rackspace
Overview
Job Title: L2 AWS Support Engineer
Job Description:
As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.
Key Responsibilities:
Advanced Troubleshooting:
- Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
- Analyze and fix application performance issues on AWS infrastructure.
Automation:
- Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
- Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
- Automate common Kubernetes tasks
Cluster Management:
- Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
- Manage Kubernetes resources such as namespaces, deployments, and services.
Automation:
- Write and maintain Terraform modules for provisioning EKS clusters and associated resources.
Backup & Recovery:
- Configure and verify backups, snapshots, and disaster recovery plans.
- Perform DR drills as per defined procedures.
Optimization:
- Monitor and optimize AWS resource utilization and costs.
- Suggest improvements for operational efficiency.
Support Escalations:
- Address Level 2 support tickets and provide resolutions for moderately complex issues.
Collaboration:
- Assist Level 1 engineers with escalations and mentor them as required.
- Work closely with application teams to deploy and manage services effectively.
Required Skills and Qualifications:
Technical Skills:
- Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
- Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
- Experience with AWS CloudFormation and Terraform.
- Understanding of AWS security best practices and identity and access management.
- Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused approach.
Certifications (Preferred):
AWS Certified Solutions Architect - Associate
AWS Certified DevOps Engineer – Professional
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