Cloud L1/L2 Support Engineer

Cloud L1/L2 Support Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Cloud Support Engineer in Pune, Maharashtra!

As part of our Software application development team, you will be involved in challenging and exciting projects, supporting the team in the creation of outstanding enterprise solutions used by major automotive and aerospace customers.

As part of team, you will be responsible for the Dassault Systemes Cloud Support for world wide data centres 24*7. This team manages and maintains the WW Cloud environments and are also responsible for the success of our customers.

Help L2/L3 teams through a series of actions, Issues Resolutions, Escalation via either phone/mobile, email or chat, until resolution.

Open to work in 24*7 shift environment with rotational weekend work.

This position is based in DS Solutions Lab Private Ltd, Pune.

Role & Responsibilities

• Proactively monitor, support, and maintain complex cloud infrastructure and services.

• Resolving Cloud Issues with predefined operations.

• Assist L2/L3 teams in resolving issues via phone/mobile, email, or chat.

• Introduce continuous improvements to solutions and processes.

• Work with Cloud, LINUX, UNIX, and scripting technologies.

• Excellent communication skills in English.

• Open to 24/7 shift work with rotational weekends.

• Base location: Pune.

Qualifications/Experience

• Bachelor’s Degree, MCA, BCS, MSc-CS degree.

• Primary Skills: Good knowledge in UNIX, LINUX, Preferred to have knowledge on Cloud Technology (AWS). Basics of Databases, networking and shell/python scripting

• Experience Level: 1 - 3 years

• Expected Start date: Immediate

• Shift Working - 3 Shifts covering 24/7

o Morning and Afternoon Shifts are from Office

o Night Shift / Weekend All shifts from Home OR Office (depending on situation)

§ Morning Shift: 06:00 – 15:00

§ Afternoon Shift: 14.00 – 23:00

§ Night Shift: 22:30 – 06:30

Transport, food, laptop, internet, shift allowances, compensatory off and other perks as per the company standard policy

• Excellent communication and collaboration abilities.

• Motivated, self-driven, and eager to learn and grow.

• Experience with debugging, profiling.

What’s in it for you

• Work in a culture of collaboration and innovation

• Ensure knowledge sharing within the team

• Will be working on Cloud, LINUX, UNIX, Scripting and related technologies for monitoring and maintaining the Cloud platforms and services.

• Able to work well in a team environment and communicate effectively with co-workers both local and remote.

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion