Cloud Platform Engineer - Gen AI

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Our IT, InfoSec, Cyber Risk, and Business Ops team ensures trust and reliability by building and operating scalable technology solutions. We embrace Agile principles, DevOps practices, and infrastructure as code to support our global growth. The Developer Platform Engineer is crucial for developing and maintaining DocuSign’s Cloud infrastructure and services. This role requires expertise in GenAI stacks, Cloud services, and CI/CD automation. We seek a self-directed engineer to reduce friction for software development through tooling and automation.

This position is an individual contributor role reporting to the Sr. Manager, Observability.

Responsibility

• Drive the enablement of various GenAI business use cases using Docusign infrastructure, with a strong emphasis on security, governance, and scalability
• Integrate generative AI models and applications into existing systems and developer workflows seamlessly
• Apply effective prompt engineering techniques to optimize token usage and enhance model output accuracy
• Consolidate structured and unstructured datasets into vector databases to build robust Retrieval-Augmented Generation (RAG) systems, leveraging knowledge graphs where applicable
• Evaluate and implement cutting-edge PII detection and data anonymization methods to ensure compliance and privacy
• Build secure, cost-efficient auditing and monitoring systems to track GenAI usage and performance
• Maintain high standards for documentation of code, models, and processes to support maintainability, reproducibility, and cross-team collaboration
• Design, build, and scale secure, observable services using modern CI/CD and Observability tooling
• Collaborate closely with engineering teams to deliver impactful, customer-centric solutions and ensure internal user success
• Adopt a solution-oriented mindset—working cross-functionally to provide scalable, practical responses to technical challenges
• Define and implement infrastructure and operational requirements that ensure high availability, performance, and security throughout the global software development lifecycle (SDLC)
• Support services from design to deployment, focusing on system design, self-service capabilities, automation, scalability, capacity planning, and reliability across the tech stack
  
  

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Good understanding of RAG, embedding, knowledge graphs, and training LLMs
• Experience in NLP and Technical know-how of effective prompt engineering
• Ability to develop complex applications in LLM, including developing chatbots and AI agents to replace human support
• Experience with containerization technologies like Docker and Kubernetes
• 5+ years in software engineering, DevSecOps or similar role and experience with building and deploying mission-critical applications and IT solutions
• Experience in collaborating with developers and IT professionals to develop, troubleshoot, analyze and resolve problems
• Experience developing Observability/Telemetry solutions using Ansible, Datadog, Splunk, Terraform and other similar tools
• Experience developing secure CI/CD workflows using Github Actions, Docker, Code Deploy, ArgoCD, JFrog and other similar tools
• Experience working with and setting up developer platform tools such as backstage, port, spacelift, etc
• Experience working with and setting up secrets management tool like Hashicorp Vault
• 5+ years experience developing in a modern programming language (Python, Golang, Java)
• Good understanding of software development best practices from appropriate testing paradigms to effective peer code reviews and resilient architectures
• Proficiency with at least one cloud provider (preferably AWS or Azure
• Ability to understand customer requirements and translate them into meaningful dashboards, while also documenting observability solutions
• Experience in application release management with building and deploying application code to containers and servers
• Experience building integration platforms/infrastructure to seamlessly integrate with 3rd party applications
  
  

Preferred

• Experience with configuration management tools at scale such as Ansible or AWS SSM
• Strong commitment to engineering excellence through automation, innovation, and documentation
• Good understanding of Cloud Security
• Experience working on a Scrum team in an Agile delivery environment
• Bachelor’s in computer science or relevant experience
• Demonstrated track record working with geographically dispersed teams
• Strong communication and organizational skills
  
  

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice