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9 Weeks ago

Cloud Support Engineer

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Bangalore, Karnataka, India
Information Technology
Full-Time
Cloudifyops

Overview

Job Information

    Number of Positions

    2

    Industry

    IT Services

    Date Opened

    03/28/2025

    Job Type

    Permanent

    Shifts

    Yes

    Work Experience

    2-4 years

    Required Skills

      AWS
      azure

      +7

    City

    Bangalore

    State/Province

    Karnataka

    Country

    India

    Zip/Postal Code

    560037

    Location

    Bangalore

About Us

CloudifyOps is a company with DevOps and Cloud in our DNA. CloudifyOps enables businesses to become more agile and innovative through a comprehensive portfolio of services that addresses hybrid IT transformation, Cloud transformation, and end-to-end DevOps Workflows.


We are a proud Advance Partner of Amazon Web Services and have deep expertise in Microsoft Azure and Google Cloud Platform solutions.


We are passionate about what we do. The novelty and the excitement of helping our customers accomplish their goals drives us to become excellent at what we do.

Job Description




What will you do :

  • 2+ years of hands-on experience as a Cloud Engineer


  • Experience monitoring a 24/7 SaaS with I&P management proper understanding.


  • Basic Scripting experience to troubleshoot.


  • Deep understanding of manual data analysis, reporting.


  • Deep understanding of monitoring tools to troubleshoot and find root cause, experience with Datadog.


  • Good knowledge of at least one operating system: Linux, Unix, Solaris, Ubuntu, Windows. Preference is any LINUX flavored operating system (eg: Ubuntu or Red Hat)..


  • Basic understanding of networking: TCP/IP, IP addresses, HTTP, DNS, VPN. Especially cloud networking.


  • Good understanding of container technology (Docker) and Container orchestration technology (Kubernetes) to do basic troubleshooting.


  • Experience in Debugging production level disruptions using traces, metrics and dumps.


  • Good hands-on experience in Incident and problem management process and tools around it like Jira, Mattermost, Confluence etc.


  • Very good communication skills


Requirements

What we are looking for :


  • Monitor APM and infra for the whole system in a 24/7 model.


  • Develop automation to generate reports.


  • Provide first level analysis using debugging traces and dumps present in APM tools like datadog


  • Monitor quality of I&P with proper guidance and work in collaboration of DevOps teams


  • Prepare and present reports around performance metrics.


  • Lead meetings for Incident and problem management


  • Analyse historical data and provide insight to do problem clustering.

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