CLOUD SUPPORT ENGINEER

Overview

Position Title: Office 365 Administrator

Department: IT / Infrastructure

Reports To: Senior IT Executive / Executive IT

Location: Noida

Employment Type: Full-Time

Job Summary:

We are seeking an experienced and proactive Office 365 Administrator to manage, support, and optimize our organization’s Microsoft 365 environment. The role involves overseeing user management, security configurations, system integrations, and providing technical support for Office 365 services, ensuring seamless business operations and data security.

Key Responsibilities:

• Administer and manage Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Azure Active Directory.
• Handle user account management: creation, modification, and deactivation of user accounts, groups, and licenses.
• Manage security configurations such as MFA (Multi-Factor Authentication), Conditional Access, compliance policies, and email security.
• Monitor system health and performance, applying updates and patches as necessary.
• Provide Level 2/3 support for Microsoft 365-related issues, escalating to Microsoft support if required.
• Oversee data retention, backup, and recovery policies within Microsoft 365.
• Manage email protection policies (anti-spam, anti-phishing, DLP) and troubleshoot mail flow issues.
• Maintain documentation of system configurations, standard operating procedures, and user guides.
• Assist with Microsoft 365 migrations, upgrades, and new feature deployments.
• Collaborate with other IT staff on infrastructure projects and system integrations.
• Train and support end-users on best practices and new functionalities within the Microsoft 365 suite.

Key Skills & Competencies:

• Strong knowledge of Microsoft 365 admin center, Azure Active Directory, Exchange Online, SharePoint Online, Microsoft Teams, and Intune.
• Experience in configuring and managing MFA, Conditional Access, and security & compliance policies.
• Solid understanding of DNS, SMTP, TCP/IP, Active Directory synchronization (AD Connect), and general networking principles.
• Excellent problem-solving, troubleshooting, and communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Data Migration Difference platform to microsoft.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 3+ years of experience in managing Microsoft 365 environments.
• Relevant certifications preferred:
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Security, Compliance, and Identity Fundamentals

Preferred Attributes:

Strong customer service orientation.

• Proactive, self-motivated, and eager to learn.
• Attention to detail and commitment to high-quality work.

Job Types: Full-time, Permanent

Pay: ₹344,321.08 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Provident Fund

Shift:

• Day shift

Work Days:

• Weekend only

Work Location: In person