Cloud Support Engineer

Overview

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We strongly believe that today’s entrepreneurs are changing the world through software, and it’s our mission to empower them by bringing modern application development within reach for any developer, anywhere in the world.We’re looking for someone passionate about customer advocacy, improving the customer experience, and providing world-class support for our Managed Kubernetes offering.As a Cloud Support Engineer, you'll work both independently and collaboratively with your team to troubleshoot and resolve highly-technical issues that customers encounter while using our platform. You'll partner cross-functionally with our product and engineering teams to drive feedback, improve internal & external tooling, launch new products & features, and deliver an exceptional customer experience.

What You’ll Be Doing

• Troubleshooting and resolving technical support requests created by our customers spanning a growing range of container products and services, including Managed Kubernetes and Container Registry
• Contributing to internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve
• Engaging customers and responding to technical questions received through our community Q&A forum
  
  

What We’ll Expect From You

• Experience troubleshooting common Kubernetes issues related to pods, master nodes, and clusters
• Basic understanding of and experience using Docker Hub or similar container repository software
• Knowledge of kubectl, related software, and command line utilities used to manage deployments
• Growth mindset, with an unrelenting focus on improving your knowledge and skill set
• Highly self-motivated with the ability to work independently and collaboratively with a high degree of autonomy in a remote work environment
• Bonus: Experience troubleshooting and deploying applications in production environments using Kubernetes
• Bonus: Experience troubleshooting and developing applications in one or more programming languages
• Bonus: Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB)
• This job is located in Hyderabad, India
  
  

• We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.