Cloud Support Engineer

Overview

Job Title: Cloud Support Engineer

Location: Coimbatore
Department: IT/Cloud Operations
Reports To: Devops Manager

Job Overview:

We are seeking a skilled and customer-focused Cloud Support Engineer to join our team. In this role, you will be responsible for providing technical support and solutions to customers and internal teams regarding cloud services and infrastructure. You will play a crucial role in ensuring the smooth operation and optimization of our cloud environments.

Key Roles & Responsibilities:

• Job Summary: The Technical Lead is responsible for leading a team of engineers in the design, implementation, maintenance, and troubleshooting of Linux-based systems. This role requires a deep understanding of Linux systems, network architecture, and software development processes. The Technical Lead will drive innovation, ensure system stability, and lead the team in delivering high-quality infrastructure solutions that align with the organization's goals.

Key Responsibilities:

• Leadership and Team Management:
• Lead and mentor a team of Linux engineers, providing technical guidance and fostering professional growth.
• Manage workload distribution, ensuring that projects and tasks are completed on time and within scope.
• Collaborate with cross-functional teams to align IT infrastructure with organizational objectives.
• SLA & ITIL, Inventory Management
• System Design and Implementation:
• Architect, deploy, and manage robust Linux-based environments, including servers, networking, and storage solutions.
• Ensure the scalability, reliability, and security of Linux systems.
• Oversee the automation of system deployment and management processes using tools such as Ansible, Puppet, or Chef.
• Database management, MySQL, MongoDB, Elasticsearch, Postgres
• Maintenance and Troubleshooting:
• Lead efforts in monitoring, maintaining, and optimizing system performance.
• Proactively identify potential issues and implement solutions to prevent system outages.
• Resolve complex technical problems escalated from the support team.
• Security and Compliance:
• Implement and maintain security best practices for Linux systems, including patch management, firewall configuration, and access controls.
• Ensure compliance with relevant industry standards and regulations (e.g., HIPAA, GDPR, PCI-DSS).
• Documentation and Reporting:
• Develop and maintain comprehensive documentation of systems, processes, and procedures.
• Prepare and present regular reports on system performance, incidents, and improvement initiatives to senior management.
• Continuous Improvement:
• Stay up-to-date with the latest Linux technologies, tools, and practices.
• Lead initiatives to improve the efficiency, reliability, and security of Linux environments.
• Drive innovation in infrastructure management, including the adoption of cloud technologies and containerization.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in Linux system administration, with at least 2 years in a leadership or senior technical role.
• Deep understanding of Linux operating systems (RHEL, CentOS, Ubuntu) and associated technologies.
• Strong knowledge of networking principles, including TCP/IP, DNS, and firewalls.
• Experience with automation and configuration management tools (e.g., Ansible, Puppet, Chef).
• Proficiency in scripting languages (e.g., Bash, Python).
• Experience with virtualization (e.g., VMware, KVM) and containerization (e.g., Docker, Kubernetes).
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and hybrid cloud environments.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Experience: 1-3 years of experience in cloud support, cloud operations, or a related technical role. Hands-on experience with major cloud platforms (e.g., AWS, Azure, Google Cloud/Private Cloud).

· Technical Skills: Proficiency in cloud services and platforms, including compute, storage, and networking. Experience with cloud management tools and automation (e.g., Terraform, Ansible).

Familiarity with scripting and programming languages (e.g., Python, Bash).

• Certifications: Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, Google Cloud Professional Cloud Architect) are a plus but not required.
• Soft Skills: Strong problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Ability to work under pressure and manage multiple tasks simultaneously.

Strong customer service orientation.

Preferred Skills:

• Experience with containerization technologies (e.g., Docker, Kubernetes).
• Knowledge of DevOps practices and CI/CD pipelines.
• Familiarity with networking concepts and troubleshooting.

Why Join Us:

• Career Growth: Opportunities for professional development and career advancement in the cloud technology space.
• Innovative Environment: Work in a dynamic and fast-paced environment with a focus on cutting-edge technology.
• Competitive Compensation: Attractive salary and benefits package.
• Collaborative Team: Join a supportive and collaborative team dedicated to excellence and innovation.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position to [email address] with the subject line "Cloud Support Engineer Application."

Job Types: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Benefits:

• Commuter assistance
• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Language:

• Hindi (Preferred)

License/Certification:

• Driving Licence (Preferred)

Work Location: In person