Cloud Support Engineer II

Overview

Akamai technical support is responsible for delivering customer experiences and success for a broad range of businesses across the globe. From high-tech tech, banking, airlines, to fashion, we ensure that their online businesses are fast, reliable, and protected.

Partner with the best

In this role, you will be partnering with our customers as an extension of their IT, engineering, and DevOps organizations. You'll be their primary point of contact to resolve a broad range of technical issues as they arise.

As a Cloud Support Engineer II, you will be responsible for:

• Ensuring that our customers remain happy with our products and services.
• Working with customers to own and solve their technical problems.
• Acting as the main contact to proactively analyze and solve technical issues.
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
  
  

To be successful in this role you will:

• Have 4 to 7 years years of experience in a similar role
• Have an Understanding of VPN & Proxies
• Have an understanding of cloud provider ecosystems such as AWS, Azure, etc
• Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS.
• Demonstrate experience with layer 3 and 4 technologies.
• Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
  
  

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.