Contract Operations Business Analyst

JOB TITLE: Contract Operations Business Analyst

GENERAL SUMMARY :

The Contract Operations team is seeking a talented and motivated Business Analyst to help drive process improvement, system integration, and data-driven decision-making. In this role, you will be responsible for process design and documentation, developing reports and dashboards, data mapping and integration, and translating business needs into clear technical requirements. You will collaborate closely with contract and deal analysts amongst other key stakeholders. A core part of the role includes engaging with stakeholders to gather and refine requirements, ensuring process documentation remains accurate and up to date.

The Business Analyst will report to the Executive Director of Contract Operations and plays a key role in helping the team gather, assess, and prioritize requirements from multiple input streams. This role is central to ensuring alignment across stakeholders and driving operational effectiveness. Ideally, the Business Analyst brings experience in best practice development, offers thoughtful leadership, and provides valuable insights through data analysis and reporting.

Responsibilities -

• Analyze and document business processes to identify improvement opportunities and implement effective solutions.
• Gather requirements by collaborating with stakeholders to understand their goals and translate them into clear, actionable plans that ensure both customer satisfaction and technical feasibility.
• Develop and maintain reports and dashboards to deliver meaningful insights through data analysis.
• Assess and improve data quality, support data cleansing efforts, and assist in data conversion initiatives as needed.
• Monitor and report on key performance indicators, evaluating results against defined goals and benchmarks.
• Conduct user acceptance testing and deliver functional demonstrations to validate solutions.
• Communicate insights, findings, and project updates effectively across cross-functional teams and leadership.
• Stay current on emerging technologies and process innovations to drive automation and modernize systems.
• Support the business through ad-hoc analysis and special projects as required.
  
  

Required Skills/Experience:

• Solid understanding of commercial processes, quoting, contracting, and billing.
• Proficient in creating reports and dashboards within Salesforce.com, with the ability to extract, consolidate, format, and analyze large data sets.
• Skilled in requirements gathering, process documentation, and conducting user acceptance testing (UAT).
• Highly proficient in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Strong written and verbal communication skills, with the ability to convey complex ideas clearly.
• Demonstrated success in working effectively with cross-functional teams across a range of roles and seniority levels.
• Adept at validating business challenges through inquiry and analysis, delivering insights that drive efficiency and value.
  
  

Required Qualifications:

• BA/BS degree in Business, Finance, Information Technology, or a related field, or equivalent practical experience.
• 4+ years of hands-on experience in project management, data analysis, including querying, reporting, and interpreting complex data sets.
  
  

Key Differentiator

• Dependable and self-directed, able to take on projects with minimal guidance and deliver high-quality results that meet or exceed expectations.
• Experience in a fast-paced SaaS, technology, or healthcare environment is highly preferred.
  
  

GHX: It's the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.