Customer Success & DevOps Engineer

Overview

The role

We’re evolving live production and playout operations across newsrooms, sports, and 24/7 channels by fusing traditional broadcast engineering with modern DevOps and cloud/SaaS operations. You’ll be a hands‑on expert who can design, deploy, automate and support mission‑critical workflows, from studio to edge to cloud, with a relentless focus on uptime, performance and customer success. This role bridges broadcast engineering expertise with deep platform operations for AMPP.local deployments. You will support the Kubernetes-based control layer, its lifecycle, and its resilience. You’ll ensure live news, sports, and playout workflows run flawlessly while maintaining the underlying infrastructure that powers them.

The role requires regular local travelling to our clients' sites.

What you’ll d

o
Broadcast and Devops engineering (news, sport, playou

• t)Implement, and support live news and sports production workflows (ingest, studio, replay, graphics, playout automation) across SDI and IP (SMPTE 2110/2022-6
• ).Configure and troubleshoot playout systems, SCTE triggers, branding, captions, and loudness complianc
• e.Produce deployment documentation and operational runbooks for hybrid and on-prem AMPP environment

s.DevOps & Platform Ownership (AMPP.loca

• l)You are the operator of the control plane and responsible for its health, security, and availabilit

y:Linux & OS-Level Responsibiliti

• esInstall and harden Linux OS (Ubuntu or equivalent) on control-plane and node system
• s.Manage disk partitioning, LVM volumes, file systems, and log rotation to prevent disk saturatio
• n.Maintain DNS, NTP, hostname configs, and secure SSH key-based access for automatio

n.Kubernetes (K3s) Control Pla

• neDeploy and initialize the AMPP.local K3s cluster (control plane setup
• ).Perform AMPP.local upgrades, including Kubernetes component update
• s.Manage and rotate platform certificates to prevent expiration or security failure
• s.Monitor and recover the etcd datastore; maintain kubelet and containerd service
• s.Respond to pod crashes, failed scheduling, and manage persistent storage provisionin
• g.Administer network policies, service routing, and RBAC for both Kubernetes and OS-level account
• s.Test failover between cluster nodes for high availabilit

y.Monitoring & Observabili

• tyOperate and maintain the Prometheus/Grafana and Kibana stacks (provided but unsupported by GV
• ).Ensure metrics collection, alerting, and log integration into broader observability pipeline

s.Backup & Recove

• ryScript and schedule full system backups using dump and LVM snapshot
• s.Securely offload backups and regularly test restoration procedures, including GRUB reinstall and partition recover

y.Security & Updat

• esApply OS-level patching, rebuild initramfs, and reinstall bootloaders as neede
• d.Enforce secure separation of user accounts and access policie

s.AMPP Node Responsibiliti

• esMaintain Linux OS and runtime environments on media-processing node
• s.Monitor CPU, disk, network, and temperature for low-latency, high-availability performanc
• e.Troubleshoot connectivity and system-level issue

s.
What you’ll br

• ingStrong Linux administration and troubleshooting skil
• ls.Kubernetes (K3s) expertise: cluster lifecycle, etcd recovery, RBAC, persistent volum
• es.Familiarity with RabbitMQ, MongoDB, scripting (Bash, Python), and automation tools (Ansible, Terrafor
• m).Networking knowledge (Cisco): multicast, QoS, VPN, routi
• ng.Broadcast domain knowledge: newsroom workflows, sports live production, playout syste

ms.Qualificati

• onsBachelor’s degree in Computer Science, IT, or equivalent experien
• ce.5–8+ years in broadcast engineering and/or DevOps for live producti
• on.Ability to participate in on-call rotation and travel within AP

AC.