Customer Success Test Engineer

Overview

Job Title :

Role : QA Support Engineer

Experience : 3+Years

Location : Delhi, NCR

Role Overview :

We are looking for a QA Support Engineer with strong fundamentals in software testing and excellent communication skills.

This role sits at the intersection of Quality Assurance, Customer Support, and Product Engineering, requiring close collaboration with internal teams as well as interaction with clients or the Customer Success team.

The ideal candidate is technically sound, quick to learn, and confident in communication, with a mindset focused on problem-solving and quality improvement.

Key Responsibilities :

• Perform functional testing of web and/or API-based applications.

• Validate reported customer issues by reproducing them in test and staging environments.

• Monitoring and managing cloud deployments of customers

• Troubleshooting customer issues, triaging and collaborating with customers

• Owning customer issues to closure and responsibility for customer satisfaction

• Log, track, and manage defects using JIRA, ensuring clear reproduction steps and documentation.

• Use Postman to test APIs, validate responses, and assist in troubleshooting backend issues.

• Work closely with developers, product managers, and customer success teams to clarify requirements and resolve issues.

• Support release validation activities and basic regression testing.

• Communicate findings clearly to both technical and non-technical stakeholders.

• Maintain test documentation, test cases, and basic test reports.

Mandatory (Non-Negotiable) Requirements :

• Technically sound with a solid understanding of :

• Software testing fundamentals

• SDLC and defect life cycle

• Web application concepts (HTTP, APIs, request/response)

• Very good communication skills (verbal and written), with the ability to explain issues clearly and confidently.

• High confidence level, as the role may involve :

• Client interactions

• Working with Customer Success or Support teams

• Ability to learn quickly and adapt to new tools, domains, and workflows.

Required Skills & Tools :

• JIRA defect tracking and task management

• Postman basic API testing and validation

• Functional Testing understanding of test case design, execution, and reporting

-Understanding of :

1. Test scenarios

2. Regression testing

3. Smoke and sanity testing

Good to Have :

• Exposure to test automation (any tool or language)

• Scripting knowledge (Java / JavaScript / Python)

• Experience working in Agile/Scrum environments

Soft Skills :

• Strong ownership and accountability

• Customer-centric mindset

• Ability to handle pressure and prioritize effectively

• Team player with a proactive attitude

What We Offer :

Opportunity to work in a fast-paced, learning-oriented environment

Exposure to real customer issues and end-to-end product workflows

Mentorship and growth opportunities in QA and automation.

About PrivaSapien :

With Privacy regulations coming across the globe, all data centric business models using or abusing personal data are being disrupted. Moreover every business is becoming a data business today. Hence, Privacy engineering is the need of the hour globally to meet the emerging requirements and establishing digital trust with customers & regulators, across industry verticals.

PrivaSapien is a pioneering and award-winning privacy deep tech research company working towards building a spectrum of Privacy Enhancing Technology based products and services to unlock data without violating peoples privacy.