Data Analyst - Lead WFM - BF - 8726-31422-4 - JR165052

Position Title

Data Analyst - Lead WFM - BF - 8726-31422-4 - JR165052

Job Family

RDA > Talent Insights/Workforce Mgmt

Shift

Job Description:

Job Title

WFM Lead – Membership

Requirement Type

Full-Time Employee

Job Location

Bangalore

Requirement Level

Team Lead

Hiring Manager

Manager - BPM

Primary Skill

Data Analyst

Business

Membership

Skill Category

Generic

About Elevance Health

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states.

A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.

About Carelon

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.

Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

Responsible for leading a team of WFM and Macro Developers. The incumbent will report to Assistant Manager/Manager and will work closely with leaders as well as various other stakeholders to help drive the strategic and organizational growth goals of the organization. The incumbent must possess in-depth knowledge of the US Health Care business and should have prior experience in managing a Team of 18 associates.

JOB RESPONSIBILITY

WFM Lead – Membership Will Be Responsible For The Following

• Drive continuous process improvements by coordinating with various internal and external stakeholders and deliver as per timelines.
• Maintain process related WFM and End to End dashboards. Ensure Team WFM Productivity levels are improved by enhancing various automations within reports.
• Ensure to maintain centralized repository for: Inventory Management, Business Ops Support, TAT & Ageing Reports and Key KPI.
• Responsible for maintaining the Membership P&L and SOT files to create yearly budget and forecast for various LOB’s. Provide accurate Analysis and Forecasting – strategically (12 – 24 months ahead) and tactically (16 - 26 weeks ahead) through historical data and trends.
• Produce documented analysis and reporting on performance for decision making on a weekly/monthly basis. Will assist in the training, coaching, and evaluate performance of associates
  
  

QUALIFICATION

Bachelor’s or Master’s degree

Experience

• Must have good communication skills, good working knowledge of Excel, VBA, SQL, Power BI and preferably Tableau along with other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner.
• 8+ years in Workforce Management with 2-7 years of lead experience preferred. Excellent analytical, reporting and presentation skills (Microsoft Tools).
  
  

Skills And Competencies

• Good understanding of all business metrics, their calculations. Project Management experience required. Stakeholder management. Demonstrate successful execution of macros & automations Inclusive
• Flexible to work in night shifts/Work from the office Inclusive
  
  

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom.
• Holistic well-being
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center.
  
  

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer: Offered designation titles differ*

Job Type

Full time