Data Analyst

Overview

Supertails is a first-of-its-kind platform that supports the ever-increasing pet parent community by offering a seamless, end-to-end experience across pet care services, grooming, and a one-stop solution for pet food and supplies.

Supertails is redefining pet care by building a comprehensive ecosystem designed to meet every pet parent’s needs. From expert support and guidance to nationwide doorstep delivery of an extensive assortment of pet supplies sourced from India and across the globe, we ensure convenience, reliability, and exceptional customer experience at every touchpoint.

As we continue to grow, Supertails has expanded into physical service centres and grooming facilities. This expansion addresses one of the biggest challenges faced by pet parents—access to consistent, high-quality service and a trustworthy, delightful experience for their furry companions.

At Supertails, we’re not just delivering products and services; we’re building trust, relationships, and a happier journey for pets and their parents.

Job Summary

We are looking for an experienced and highly motivated Business Analyst to join our Customer Experience team. The ideal candidate will bring a strong analytical mindset, technical expertise, and

problem-solving skills to support decision-making, operational improvements, and strategic

planning. You will work closely with cross-functional teams to derive actionable insights, build

dashboards, and optimize key metrics, driving efficiency, growth, and customer satisfaction.

1.⁠ ⁠Data Analysis & Insights

● Gather, analyze, and interpret healthcare data to identify trends, patterns, and actionable

insights.

● Conduct exploratory data analysis to derive insights and recommendations for business

decisions.

● Develop and automate dashboards to track key performance indicators (KPIs).

● Perform deep dives into specific situations to conduct root cause analyses and propose

solutions.

2.⁠ ⁠Performance Tracking & Reporting

● Define and track performance metrics across Customer Experience services to measure success.

● Build and manage reporting mechanisms for leadership, presenting insights and

recommendations in a clear, impactful manner.

● Evaluate areas of growth, efficiency, and cost optimization to support business goals.

3.⁠ ⁠Collaboration & Stakeholder Management

● Collaborate with business heads and cross-functional teams to plan and optimize key

metrics.

● Partner with cross-functional teams including product, operations, and technology to

align strategies and execute data-driven solutions.

● Provide business recommendations through comprehensive analysis of various data

sources.

What You Will Do -

● Build and maintain data pipelines from different sources, ensuring data accuracy and

integrity.

● Use advanced Excel functionalities (formulas, pivot tables, charts) to conduct data

analysis.

● Utilize SQL for querying and managing databases to support analytics needs.

● Leverage data visualization tools like Tableau or similar platforms to create insightful

dashboards.

● Apply Python/R for advanced data modeling and analysis as required.

● Translate complex analytics and insights into simple, actionable presentations for senior

leadership.

What We Are Looking For

● Pet parent (not owner)

● Experience: 2-3+ years of experience in business/product analytics or a similar role.

● Technical Skills:

● Proficiency in Excel, SQL, and Python/R.

● Familiarity with data visualization tools like Tableau (preferred).

● Understanding of APIs, webhooks, and database architecture is a plus.

● Experience with Google Analytics or similar product analysis tools.

● Analytical Skills: Strong problem-solving ability with a detail-oriented and data-driven

mindset.

● Communication: Excellent verbal and written communication skills to convey complex

insights in a clear, concise manner.

● Ownership: Strong sense of ownership with the ability to take initiative and drive

solutions independently.

● Adaptability: Comfort with ambiguity and the ability to translate business questions into

analytical solutions.

What we offer:

● Fast track your entrepreneurial journey with exposure to every facet of the business, led

by a stellar team.

● Ownership: Individually lead important charters with high-impact potential

● Network access: Access to experienced founders, colleagues & world-class investors

● Employee-first culture: Employees are above everything else.

● Be surrounded by positivity and furry friends

Location: Bangalore

Let’s redefine pet care together! 🐕🐈