Data Analyst

Who we are?

At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors and naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Role Summary:

This role shall be primarily responsible for driving data analysis, reporting, visualization, and business intelligence activities, ensuring standardized data-driven processes and efficient reporting in accordance with organizational and functional requirements. The role also ensures effective collaboration with cross-functional stakeholders for project execution and improvement.

This position will involve the below following main tasks:

• Collaborate with stakeholders to gather business and technical requirements.
• Create and manage Business Requirement Documents (BRDs).
• Prepare data workflows using Alteryx, perform UAT, and develop visualizations in Tableau post-UAT.
• Conduct quality checks and UAT on dashboards and reports.
• Maintain Change Request logs after sign-offs, update Jira tasks for daily activities, and manage change trackers.
• Assist in migration and production roll-out of dashboards and workflows.
• Manage Confluence documentation and provide support on system design with Data Architect team.

Data Analysis & Reporting Collect:

• clean, and analyze data using SQL, R, or Python.
• Translate insights into actionable reports and dashboards for key business units.
• Provide predictive and historical data analysis for better decision-making.
• Perform ad hoc reporting using SQL/Alteryx for multiple verticals.
• Create Tableau dashboards and support UAT with stakeholders.
• Deliver monthly and weekly KPI and productivity reports (DA Tracker, Dispatch Report, etc.).
• Ensure quality and consistency of data in BI reports and dashboards.
• Workflow Management & Automation.
• Prepare and schedule Alteryx workflows.
• Troubleshoot workflow failures and optimize performance.
• Automate manual processes to drive operational efficiency.
• Update FX rates monthly for accurate reporting.

Collaboration & Stakeholder Management

• Liaison with internal stakeholders for requirement gathering and testing.
• Assist the ISS reporting team with ad hoc tasks and business needs.
• Coordinate with Techno Functional teams for Unit4 upgrades and SOAP UI testing.
• Support FOPS and Networking Capital teams with routine and BAU reports.Dispatch Management
• Ensure dispatch of DAs are sent within the Agreed Lead Time
• Circulate Dispatch Pendency Report & Monitor Dispatch Quality

System Management & Documentation

• Monitor Amazon Redshift database performance and storage.
• Manage user access and job monitoring on Tableau Server.
• Maintain data archives in AWS S3.
• Document processes and reports on Confluence

Inchcape Systems

• Full utilization of Inchcape systems as per ISS Standard Operating Procedures.
• Ensure team are accurately inputting operational and commercial information into Inchcape systems in a timely manner.

QHSSE – Quality, Health, Safety, Security and Environment (mandatory requirements):

• Accountable for ensuring that an appropriate assessment of Health, Safety, Security and Environment (HSSE) risk is included as part of work planning.
• Accountable for implementation and monitoring of actions to mitigate risk and enhance controls within area of responsibility to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder.
• Ensure full compliance with and implementation of, the ISS HSSE Management System.
• Ensure that appropriate resources are allocated to control HSSE risk.
• Accountable for ensuring that clear, appropriate and timely communication channels are put in place to report and manage HSSE risk.

Essential:

• Proficiency in SQL, Alteryx, Tableau, and Excel
• Working knowledge of R/Python, AWS (Redshift, S3), SOAP UI
• Experience in a global, multi-cultural environment
• Ability to write and interpret BRDs and technical documentation
• Knowledge of basic accounting and applications.
• Proven process improvement experience.
• Experience in handling small team.
• SSC or BPO experience will be a plus.