Data Analyst II

Data Analytics; Data exploration and visualization; trending and forecasting; root cause analysis; user training and support; data presentation and storytelling; measure performance against business metrics and goals; project support

Grade - 11

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

What Your Main Responsibilities Are

Job Title: Data Analyst

Location: Bengaluru

Department: Customer & Retail Analytics

Employment Type: Full-time

About FedEx: FedEx provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services and also serves our customers through our retail presence. We foster an environment of growth and learning, where innovative ideas are encouraged, and diverse teams are valued for their contributions. As part of our commitment to excellence, we’re seeking a highly skilled Data Analyst to join our analytics team.

Job Summary: As a Data Analyst, you will play a key role in gathering, processing, and analyzing data to drive informed decision-making and actionable insights for FedEx. Your quantitative expertise and business acumen will help develop analytical solutions to improve operations, customer experience, and business outcomes. This role involves working closely with cross-functional teams to develop meaningful data analysis, insights summarizations/ visualizations and communicate findings that guide strategy and operational decisions.

Key Responsibilities

• Collect, analyze, and interpret complex data sets using Python and SQL to support business objectives.
• Collaborate with stakeholders to understand business needs, formulate analytic solutions, and provide actionable insights.
• Develop and maintain data models and reports to track key performance indicators (KPIs) and business metrics.
• Create meaningful data visualizations to communicate findings, trends, and actionable insights to non-technical stakeholders.
• Conduct exploratory data analysis and identify patterns, trends, and opportunities for business improvement.
• Support data quality initiatives, ensuring accuracy and consistency across data sources.
• Utilize statistical and quantitative techniques to support problem-solving and business optimization efforts.
  
  

Mandatory Skills

What are we looking for :

• Python: Proficiency in data manipulation, data analysis libraries (Pandas, NumPy), and data visualization libraries (Matplotlib, Seaborn).
• SQL: Strong command of SQL for data extraction, transformation, and complex queries.
• Business Acumen: Ability to understand business context and objectives, aligning analytics with organizational goals.
• Quantitative Aptitude: Strong analytical and problem-solving skills, with a keen attention to detail.
• Data Visualization: Basic skills in data visualization to effectively communicate insights.
• Statistical Analysis: Foundational understanding of statistical methods (e.g., regression, hypothesis testing).
• Communication Skills: Ability to distill complex data insights into clear, actionable recommendations for stakeholders.
  
  

Good-to-Have Skills

• Power BI: Experience with Power BI for data visualization and report development.
• Machine Learning Fundamentals: Basic knowledge of machine learning concepts for deeper pattern analysis.
• Advanced Excel: Skills in advanced Excel functions, pivot tables, and data cleaning for quick analyses.
  
  

Qualifications

• Bachelor’s degree in Data Science, Statistics, Mathematics, Computer Science, Economics, or a related field. Master’s degree is a plus.
• 3+ years of experience in data analysis, preferably within the logistics, supply chain, or transportation industry.
• Excellent communication and interpersonal skills, with the ability to explain complex data insights to stakeholders.
• Strong organizational skills and a collaborative mindset.
  
  

Join Our Team: If you are passionate about Data analytics to drive business impact and enhance the customer experience, we invite you to join our team at FedEx. Apply now to be part of a dynamic, innovative environment where your skills and expertise will make a difference.

Application Process: To apply for this position, please submit your resume and a cover letter detailing your relevant experience and qualifications. Qualified candidates will be contacted for further evaluation.

Analytical Skills; Accuracy & Attention to Detail; Numerical Skills; Planning & Organizing Skills; Presentation Skills; Statistical Knowledge; Data Modeling and Visualization Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.