Data Scientist

Overview

Customer Experience (CX) organization is founded on delivering the Delta Brand experience via

welcoming, elevating, and caring service, offering distinctive and premium choices to our customers

across all destinations, and personalizing the experience to create memorable connections and

deepened relationship with Delta.

CX’s Center of Excellence team is established to unlock new capabilities for Personalization, Insights,

and Analytics. This team will deliver tangible, immediate incremental value to Delta using Artificial

Intelligence/Machine Learning, simulation, optimization, visualization, and advanced analytics.

Center of Excellence (COE) team seeks a Data Scientist to take on developing data-driven solutions

aimed at continually improving the customer experience. In this role you will be responsible for

transforming data from disparate systems to provide insights and analytics for business stakeholders.

This position requires strong analytical capabilities with a deep understanding of data modeling and

design tools, while performing model monitoring and calibration. You will also work with business

stakeholders and present analysis to these business users in a digestible way. This individual will also

collaborate with other Data Scientists and COE team to develop advanced analytics for complex business

problems.

Primary Functions

• Responsible for the design, development and maintenance of ML/AI models and tools (e.g.,
  
  

forecasting, optimization, performance, etc.)

• Add explainability to model predictions & outcomes thereby making insights actionable
• Collaborates with COE team and business owners to take a data-driven approach in identifying
  
  

key customer pain-points, uncover insights, and develop techniques to address these issues

• Detailed understanding of data science techniques, calibrating and enhancing existing models,
  
  

and monitoring model performance

• Leverage emerging technologies and identify efficient and meaningful ways to deliver
  
  

meaningful insights to the business

• Explore industry & academic publications, research papers & adopt the same for CX business
  
  

use cases

• Hands-on experience with data modeling, design tools, and business case delivery
• Ensure alignment with business requirement & present analysis to business users in a digestible
  
  

way

What You Need To Succeed (Minimum Qualifications)

• 1.5 to 3 Years of data science experience delivering insights for business projects
• Project experience in traditional ML techniques on tabular data
• Bachelor’s degree in data science, statistics, mathematics, computer science or engineering
  
  

discipline

• Strong grasp of statistics and machine learning algorithms
• Proficiency in SQL
• Proficient in Python and data-focused packages (e.g., Pandas, Numpy)
• Embraces diverse people, thinking, and styles
• Consistently makes safety and security, of self and others, the priority
  
  

• Ability to work in collaborative environments and embrace diverse perspectives.  
• Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others. 
• Ability to engage effectively with peers and stakeholders to build strong partnerships. 
• Prioritize, maintain focus, and consistently deliver commitment. 
• Proactively understand customer expectations and willingness to create customer-based solutions. 
  
  

• Knowledge of Deep Learning
• Experience in designing & implementing ML/AI models for cloud-based solutions on leading
  
  

cloud providers such as AWS, Azure, etc.

• Knowledge of ML lifecycle management platforms like ML Flow, AWS Sagemaker, etc.
• Ability to code with software engineering best practices of reusability, modularity, object
  
  

oriented, etc.

• Exposure to version control (Git) and collaborative coding practices.
• Self-motivated and take pride in building great experiences for users, whether they are
  
  

employees or customers.

• Resourceful in finding the data and tools you need to get the job done
• Not afraid to ask for help when you need it, or help teammates when they need a boost
• Intensely curious about finding a solution to the pain-points of our customers along the entire
  
  

travel experience

About The Company

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune’s Top 50 Most Admired Companies list. The company’s strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME’s inaugural list of the “World’s Best Companies,” coming in at No. 12 – the only U.S. airline in the top 155. TIME’s award is based on three criteria: employee satisfaction, revenue growth and sustainability.

Delta’s people-first culture continues to be recognized, earning the airline a spot on Fortune’s 100 Best Companies to Work For® list for the fifth year. Delta is the only airline included on the 2024 list.

Additionally, Delta earned a coveted spot, on Fast Company’s list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.

About The Delta Technology Hub (DTH), Bangalore

Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.

Why join?

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Collaborate with research, innovation and IP co-development partners.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities.