Deputy Manager - Scrum Master - Pune

Overview

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

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About This Role

We are seeking a Scrum Master to lead Agile practices within the Data & Analytics function. This role is pivotal in guiding teams to adopt and optimise Scrum methodologies, ensuring high sprint velocity and team utilisation. The individual will facilitate collaboration, remove impediments, and foster a safe environment for innovation and problem-solving. The role is based in India and does not involve people management responsibilities.

What you will do

• Guide teams and the organisation in Agile/Scrum practices to enhance customer satisfaction.
• Maintain sprint velocity and monitor team utilisation.
• Facilitate business analysis processes and promote self-organisation.
• Identify and remove impediments or guide teams to do so.
• Create a safe and trusting environment for open communication and problem-solving.
• Facilitate discussions, decision-making, and conflict resolution.
• Improve internal and external communication and transparency.
• Manage stakeholder expectations and delivery improvements.
• Respond proactively to risks and issues.
• Drive process improvements across the team.
  
  

Who you are

• 6–8 years of relevant experience, preferably in BI projects and international teams.
• Strong understanding of Agile methodologies including Scrum, SAFe, XP, Kanban, and others.
• Skilled in servant leadership, facilitation, conflict resolution, and continuous improvement.
• Proficient in JIRA and Confluence.
• Excellent verbal and written communication skills.
• Detail-oriented, innovative thinker with strong problem-solving abilities.
• Able to manage multiple stakeholders and work under pressure.
• SAFe certification is a plus
  
  

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s In It For You

• Opportunity to lead Agile transformation within a global organisation.
• Exposure to international teams and cross-functional collaboration.
• A culture that values innovation, transparency, and continuous improvement.
• Work in a safe and inclusive environment that encourages open dialogue.
• Be part of a team that drives meaningful change and process excellence.
  
  

• Advanced Agile and Scrum facilitation techniques.
• Stakeholder management across diverse geographies.
• Conflict resolution and servant leadership in dynamic environments.
• Use of Agile tools like JIRA and Confluence for delivery excellence.
• Application of SAFe and other Agile frameworks in large-scale projects.
  
  

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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