Desktop Support Engineer - IT Support Engineers

Overview

data backup, user management, backup restoration, active users, backup activities, review and verification,

Were Hiring - MFG-IT Desktop Support Engineer

Location: Vadodara - Halol, Baska, Panelav

Experience: 1-4 Years

Department: Manufacturing IT

We are looking for a skilled and proactive MFG-IT Desktop Support Engineer to join our Manufacturing IT team at Vadodara (Halol, Baska & Panelav locations). The ideal candidate should have hands-on experience in IT support within a pharmaceutical or manufacturing environment and must be capable of handling user support, system maintenance, and IT asset management activities efficiently.

Key Responsibilities

Provide day-to-day desktop and IT support for manufacturing and plant users.

Installation, configuration, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals.

Support manufacturing IT systems and ensure smooth functioning of shop floor IT infrastructure.

Manage user access control, password resets, account creation, modification, and deactivation as per SOP.

Maintain IT asset inventory, tracking, tagging, and documentation.

Coordinate with cross-functional teams (Production, QA, Engineering, and Corporate IT) for system-related issues.

Ensure compliance with Pharma IT policies, data integrity standards, and regulatory requirements.

Support network connectivity issues (LAN/Wi-Fi), shared drives, and basic server-level troubleshooting.

Provide remote support when required and maintain proper ticketing documentation.

Assist during audits by providing necessary IT documentation and records.

Required Skills & Competencies

User Access & Asset Management

Desktop & IT Manufacturing Support

Knowledge of Pharma IT Systems & Data Integrity

Understanding of Manufacturing IT Environment

Basic networking knowledge

Strong troubleshooting and analytical skills

Good communication and coordination abilities

Ability to work in shifts if required