DevOps Engineer

Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As part of the Enterprise Application DevSecOps team, we specialize in deploying and maintaining a range of enterprise applications, including Salesforce, Snowflake, Tableau, Mulesoft, Apptus, and Zuora. Our core responsibilities encompass:CI/CD Pipeline Management, Security Implementation, Environment Configuration Management, Patch Management for the application.

This is an individual contributor role reporting to Director, IT - Application Productivity Engineering.

Responsibility

• Build, scale, and secure Application DevOps and CI/CD services using innovative solutions
• Work on implementing Application DevOps best practices across multiple SaaS and On-Prem platforms that include, Salesforce, Oracle, Snowflake, Mulesoft
• Work alongside development teams to provide hands-on guidance and support for the implementation of DevOps practices
• Collaborate with teams across the IT organization to identify and remove barriers to DevOps adoption
• Develop and maintain standards, processes, and tools to support DevOps practices, including version control, build and deployment automation, and test automation
• Support the implementation of different delivery patterns, such as blue/green, canary, and dark releases, to enable faster and safer software delivery
• Execute projects with an automation first mindset, will be working with, such as Kubernetes, Terraform, Ansible, and others
• Exhibit a customer-centric approach to requests and responses, collaborate with other members for practical and scalable solutions to problems. Collaborate closely with other engineers in the team, QA engineers, and other stakeholders to ensure that applications are delivered with high quality and promptly
• Engage in On-call support with rotation schedule with other team members
• Automate where possible, implement and improve processes where necessary
• Improve release management process, reducing the risk of errors and improving the overall efficiency of our delivery process
• Experience Agile and Test-driven development methodologies
• Work with monitoring/alerting tools
• Collaborate with development teams to design and implement scalable and reliable systems
• Monitor and analyze system performance metrics to identify areas for improvement
• Implement security best practices and ensure compliance with industry standards
• Participate in on-call rotation to provide support for critical issues
  
  

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s in Computer Science or relevant experience
• 5+ years of experience implementing or using CI/CD pipelines and tools to deploy code on SaaS and On-Prem platforms that include, Salesforce, Oracle, Snowflake
• 5+ years of experience with one of the programming/scripting languages, such as PowerShell, Python
  
  

• Work experience in active directory domain services
• Experience using GitHub actions for CI/CD pipelines
• Knowledge of security best practices and experience implementing security controls.
• Hashicorp Vault, DataDog, Fossa
• Understanding of “automate everything” combined with the ability to rapidly learn the technical skills necessary to do so
• Advanced knowledge of GitHub, JIRA Experience with infrastructure automation.
• Advanced experience using configuration management tools at scale .
• Self-starter with ability to effectively prioritize and execute projects without much direction/supervision
• Strong communication, problem-solving, and analytical skills
  
  

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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