DevOps Engineer (6+ years)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary

We are looking for a highly ambitious DevOps Engineer to join our exciting journey in Integration Suite Customer onboarding team to alleviate customer onboarding experience. You will be a member of a cross-functional scrum team and take part in all team activities including researching and prototyping, testing and ensuring onboarding of cloud native services for customer is seamless. If you are interested in cloud native technologies, you will find an inspiring and professional environment for your learning and growth. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work.

Role Information

• Contribute and gain experience in seamless customer onboarding of enterprise scale cloud
  
  

applications with DevOps culture at heart.

• Actively drive ITIL best practices to achieve operational excellence and efficiency and maximize uptime.
• Active participation in program, live site meetings and bring visibility to the customer onboarding team and topics .
• Continuously decrease mean time to recovery and meantime to detection.
• Actively drive customer escalations, expert Live site handling, providing on-call support during off-business hours
• Review the live site issues, KPI’s and identify improvements for the Engineering & customer onboarding team
• Implementing cost-control strategies
• Continuously gain more insights into the product and share the learning with the team.
• Act as an interface between the SAP and the partners.
• Own the service catalog for the customer onboarding team.
• Acquire and maintain knowledge of existing and new products and services in order to provide accurate and efficient customer support
• Drive continuous improvement projects to bridge gaps in existing processes
  
  

Requirements

Experience (Role Requirements):

• BE / BTech with strong analytical and problem-solving skills.
• Be a great team player ensuring seamless work with geographically distributed teams.
• 6+ years of work experience
• Good verbal and written communication skills as well as interpersonal skills
• Strong knowledge of cloud, IT service management software.
• Strong customer focus, service minded, and experience in handling customer escalations.
• Customer centric and data driven approach
• Familiarity with at least one cloud solution such as Amazon, Azure or Google
• Ability to learn and adapt quickly
• Ability to bring forth new ideas with a strong drive for results
  
  

About The Team

SAP Integration Suite is the Integration solution of choice based on SAP Business Technology Platform. With more than 10,000 customers and counting, it is one of the most successful cloud services from SAP.

#SAPInternalT3

#DevOpsT3

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 425522 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .