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2 Weeks ago

ERP Technical Support Engineer

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Bangalore, Karnataka, India
Information Technology
Full-Time
IPOSTECH SOLUTIONS Pvt LTD.

Overview

Objective

We are seeking a skilled and proactive ERP Technical Support Engineer to join our remote support team. This individual will play a key role in providing technical support, ensuring system stability, and resolving ERP-related issues efficiently. The ideal candidate will have hands-on experience with ERP systems, strong troubleshooting skills, and the ability to work independently in a shift-based remote environment.

Key Responsibilities

  • Technical Support & Troubleshooting
  • Provide responsive technical support for ERP systems via remote channels (email, phone, and ticketing system).
  • Troubleshoot and resolve ERP system errors, performance issues, and integration failures.
  • Functional & Cross-Team Collaboration
  • Work with various business units (Finance, HR, Logistics, etc.) to identify and resolve functional-technical issues.
  • Understand business workflows and contribute to improvements in ERP system configurations.
  • System Maintenance & Upgrades
  • Perform regular system maintenance, including upgrades, patches, and performance tuning.
  • Ensure data integrity, system backups, and security compliance.
  • Documentation & Training
  • Develop and maintain technical documentation, FAQs, user manuals, and internal knowledge base articles.
  • Assist in end-user training and onboarding sessions when needed.

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, or a related field
  • Minimum 1 year of experience in ERP technical support or a similar IT role
  • Strong knowledge of database systems (e.g., Microsoft SQL Server, MySQL)
  • Experience with:
  • ERP configuration and module setup
  • User role management and administration
  • API integrations and custom scripting (e.g., Python, JavaScript, ABAP)
  • Strong analytical, diagnostic, and communication skills
  • Ability to work effectively in a remote, shift-based environment

Preferred Skills

  • Experience with cloud-based ERP platforms (e.g., Odoo, SAP, NetSuite)
  • Familiarity with ticketing systems such as Freshdesk, Zendesk, or JIRA Service Desk
  • Understanding of business process flows, including finance, inventory, supply chain, and HR
  • Ability to prioritise tasks and manage multiple requests in a support setting

Work Environment

  • Fully remote role; candidates must have a stable internet connection and professional home setup
  • Shift-based assignment, including:
  • Coverage during UAE business hours, evenings, and weekends, on a rotational basis
  • Flexibility to adjust schedules based on support demands
  • May involve occasional after-hours or on-call support during critical updates or system outages

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Shift:

  • Rotational shift

Work Days:

  • Weekend availability

Experience:

  • SQL: 1 year (Required)
  • ERP systems: 1 year (Required)

Work Location: In person

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