Field Network Engineer

Overview

Install new broadband connections at customer locations, including running cables and configuring network devices like routers, modems, and ONTs.

● Ensure proper setup and optimization of network settings based on customer requirements.

● Conduct site surveys to assess installation feasibility and address potential network challenges.

● Diagnose and resolve issues related to internet connectivity, signal strength, network errors, and equipment malfunctions.

● Identify and repair faulty network hardware and cabling to restore connectivity efficiently.

● Work closely with the Network Operations team to escalate and resolve complex network issues.

● Interact directly with customers to understand their concerns and provide clear, step-by-step solutions.

● Educate customers on device usage, network settings, and troubleshooting basic connectivity issues.

● Maintain a professional and customer-friendly approach during all service visits.

● Perform routine inspections of fibre optic cables, networking equipment, and signal levels to ensure optimal service performance.

● Identify and proactively address potential network failures or disruptions.

● Follow standard operating procedures and safety guidelines while working on live network infrastructure.

● Maintain detailed service reports, including installation records, troubleshooting steps, and customer feedback.

● Update system logs with relevant technical findings and resolutions for future reference. ● Ensure accurate documentation of equipment inventory and replacements.

Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Work Location: In person