Field Tech Senior Specialist - 360 IT support

Req ID: 316819

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Specialist - 360 IT support to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Position Overview

What is the nature of the position and its services provided to the client?

• 360 IT Support APP and hardware
• Asset Management
• Conference room and technologies support
• Mobility device support
• Ad hoc project support
  
  

Client’s Business Problem to Solve

(Role Importance and Details)

What are the key client solutions this position provides?

• Hardware leasing and lifecycle
• Turnkey IT support solutions
• Mobile device management and support
• Conference device management and support
  
  

General Duties And Tasks (Basic Required Qualifications)

What specifically will this person be doing?

• L2 Onsite IT support presence covering Multiple technologies and solutions
• Asset Management and managing device lifecycle including disposal and return to vendor
• Liaise and work closely with client to ensure BAU needs are met
• Ticket Management to ensure SLA and NPS requirements are achieved
• Asset and mobile devices refresh
• Conference room support including devices and technologies
  
  

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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