Bangalore, Karnataka, India
Manufacturing & Industrial
Other
PradeepIT Consulting Services
Overview
About the job Genesys Cloud Architect
Genesys Cloud Architect
Work Mode: Remote
Experience: 7+ Years
Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions.
Key Skills:
- Realtime & Historical reporting analytics.
- IVRBots, ChatBots, Speech analytics, Workforce Management
- Experience with CRM integrations such as Salesforce, SAP
- Agent scripts
- Good analytical and communication skills
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