Global IT Endpoint Engineer Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

• BCG’s Windows Operating System team is a part of the Personal Productivity Portfolio within our Worldwide IT organization. 
• The team owns and drives the next version of Windows including imaging and upgrade products (cloud and on-prem) to a large global organization (~35000 end points) while also working with application teams to ensure the integrity of the operating system and overall end user laptop experience.    
• Applicants will work with highly cross-functional global teams taking a pro-active approach to identify potential issues and improving the Windows environment and ultimately the end user experience.
• As a Windows Operating System Engineer, you will use on-prem technologies such as AD and SCCM and cloud-based technologies such as Intune and Autopilot for deployment of the OS within the environment. You will be responsible for packaging, testing, and deploying image and upgrade products to end users. You will work closely with other Windows related teams in accomplishing our unified Portfolio objectives.
  
  

What You'll Bring

• Previous experience with SCCM (packaging, imaging, CIs, collection management)
• Previous experience with cloud technologies (Entra ID, Intune, Autopilot)
• Experience with Cloud Native and Hybrid Autopilot
• Previous experience with Windows – including operating system deployments and other business technologies (i.e. Hello for Business)
• Previous experience reading Windows logs
• Experience opening and working with Microsoft on problem cases
• Knowledge of Windows Laptop Performance & Stability
• Familiar working in an agile environment and tools (i.e. Jira)
• Familiar with tools such as Aternity, ServiceNow, AD, PowerBI
• Ability to deliver informative, well-organized demonstrations, and data analysis
• Ability to write technical documentation
• Previous experience supporting end users, focused on User Experience
• Ability to collaborate with technical teams, application owners, and IT service to ensure usability and service value
• Identify the strengths and weaknesses of an organization's Windows Laptops and related processes and suggests areas of improvement.
  
  

Who You'll Work With

You will work with team members in Asia, Europe, and the United States supporting a global user community. Flexible work hours will be required.

Additional info

YOU’RE GOOD AT

• Strong comprehensive problem-solving skills to identify and solve issues quickly. 
• Ability to work well independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand. 
• Effectively handle difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency. 
• Strong analytical and technical skills, detail-oriented, and quality-minded. 
• Exceptional verbal and written communication and presentation skills. 
• Passion for hands-on learning.
• Collaboration in a team setting.
  
  

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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