Graduate Specialist- IT Support

The Company

CTeBS, a subsidiary of Classic Fashion, is a leading software solution provider to the apparel manufacturing industry globally. Our suite of enterprise-level products, including our flagship Trendz CMP, leverages cutting-edge technology to enhance productivity, quality, and efficiency, ensuring our clients achieve unparalleled growth and success. Our journey with Classic Fashion has uniquely positioned us to design technology-enabled products and solutions for the ever-evolving needs of the apparel manufacturing sector, and we are poised for an exciting phase of growth.

Job Summary

We are looking for a skilled IT Support Engineer to handle technical support, server & network administration, asset management, and IT procurement. The ideal candidate should have strong problem-solving abilities, technical expertise, and communication skills to ensure smooth IT operations.

Key Responsibilities

• Resolve 95% of support tickets within SLA.
• Maintain a first-call resolution rate of at least 70% for IT support queries.
• Ensure 100% uptime for meeting room setups by proactively testing AV equipment before scheduled meetings.
• Maintain 99.9% uptime for all servers and critical network infrastructure.
• Conduct monthly security audits and apply patches within 7 days of release.
• Reduce network downtime by at least 30% through proactive monitoring and maintenance.
• Conduct quarterly IT asset audits, ensuring 100% accuracy in inventory records.
• Optimize procurement costs by achieving at least 10% cost savings through vendor negotiations.
• Ensure 100% compliance with software licensing and hardware maintenance contracts.
• Maintain comprehensive documentation for all IT processes with quarterly updates.
• Generate and present monthly IT performance reports to leadership, including incident trends and resolution rates.
  
  

Qualifications & Skills

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, server/network administration.
• Strong knowledge of server OS, virtualization, networking, and security protocols.
• Experience with IT asset management and procurement processes.
• Certifications (CompTIA Network+, CCNA, ITIL) are a plus.
  
  

Additional Skills

• Hands-on experience with ITSM tools, backup solutions, and IT cabling.
• Strong troubleshooting and analytical skills.
• Ability to work independently and collaboratively in a team.