IT Analyst

Overview

At SiFive, we are always excited to connect with talented individuals, who are just as passionate about driving innovation and changing the world as we are.

Our constant innovation and ongoing success is down to our amazing teams of incredibly talented people, who collaborate and support each other to come up with truly groundbreaking ideas and solutions. Solutions that will have a huge impact on people's lives; making the world a better place, one processor at a time.

Are you ready?

To learn more about SiFive’s phenomenal success and to see why we have won the GSA’s prestigious Most Respected Private Company Award (for the fourth time!), check out our website and Glassdoor pages.

Job Description:

Job Description:

About SiFive

As the pioneers who introduced RISC-V to the world, SiFive is transforming the future of compute by bringing the limitless potential of RISC-V to the highest performance and most data-intensive applications in the world. SiFive’s unrivaled compute platforms have enabled leading technology companies around the world to innovate, optimize, and deliver the most advanced solutions of tomorrow across every market segment of chip design, including artificial intelligence, machine learning, automotive, datacenter, mobile, and consumer. With SiFive, the future of RISC-V has no limits.

SiFive is looking for a highly skilled and motivated IT Analyst to help manage support in our Bengaluru location. As a member of the IT team this position will be responsible for all on and off boarding activities and provide high quality support to our employees in Bengaluru as well as other SiFive locations.

Please note, this is a fully onsite position. Candidates must reside in Bengaluru.

Responsibilities:

• Support local India based employees with all their internal IT needs
• Support global employees in a follow-the-sun support model
• Facilitate local computer hardware and peripheral procurement and deployment of laptops employees.
• Maintain inventory of all assets in the asset management system
• Manage the provisioning and de-provisioning of employee system accounts for all services as needed
• Manage Zoom Rooms Video conferencing systems and provide support when needed
• Work with teams across other locations to manage Service Desk ticket queue and respond to employee help requests
• Support employees through the use end point management systems such as Jamf and Desktop Central to Ensure IT compliance with SiFive Security standards
  
  

• Degree in a related field or significant relevant experience.
• 5+ years of progressive experience in an IT Helpdesk, IT Systems, SaaS, and Server Admin capacity
• Deep knowledge of Google Workplace and Office 365
• Experience working with Single Sign on systems such as Okta or Jumpcloud
• Knowledge of end point management systems such as Jamf and ability to automate common support tasks.
• Extensive knowledge of Mac OS and Windows 10 operating systems. Linux a plus.
• Great customer Services skills and a can do attitude Ability to work in a fast paced environment and focus on multiple tasks.
• Good understanding of IT Security best practices
  
  

• CompTIA A+ Certification
• Okta Certified
• Automation experience with BetterCloud and Okta Advanced Lifecycle Management
• SiFive is proud to be an equal employment opportunity workplace. We offer a competitive compensation package that includes flexible paid time off; flexible work environment; health, vision and dental benefits; 401(k) plan; employee stock option program, and much more.
  
  

This position requires a successful background and reference checks and satisfactory proof of your right to work in:

India

Any offer of employment for this position is also contingent on the Company verifying that you are a authorized for access to export-controlled technology under applicable export control laws or, if you are not already authorized, our ability to successfully obtain any necessary export license(s) or other approvals.

SiFive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.