IT Application Administrator/System Architect

Job Title:

Application Administrator / System Architect

Job Summary:

The ideal candidate will assist in evaluating, procuring, implementing, and managing software solutions while supporting the organization's IT infrastructure. This role requires a balance of technical expertise, strategic thinking, and excellent communication skills to maintain and improve the organization’s software ecosystem, license servers, and operational support functions.

Key Responsibilities:

Software Evaluation, Procurement, and Integration

• Collaborate with the Indirect Procurement Team to evaluate software for compatibility with the organization’s existing architecture.
• Lead the procurement, implementation, and support planning of various software solutions (SaaS, on-premise, and custom-developed tools).
• Analyze software usage trends to manage license renewals, account for growth, and ensure demand is met.
  
  

System and Server Management

• Manage and maintain license servers for software on Windows and Linux platforms.
• Debug and resolve issues related to servers, integrations, daemons, vendor daemons, license files, and system dependencies.
• Create and manage AWS environments required for tool implementations or hosting license servers.
  
  

System Architecture and Strategic Planning

• Partner with organizational stakeholders to identify strategic areas for system architecture enhancements.
• Define priorities, establish timelines, set expectations, and execute deliverables in alignment with organizational goals.
  
  

Operational Support and Troubleshooting

• Manage operational support requests from end users related to IT Applications tools, including debugging, troubleshooting, and escalating issues.
• Oversee and troubleshoot networked peripheral devices such as printers.
• Collaborate with IT teams to ensure timely security patching, monitoring, and resolution of system issues.
  
  

Collaboration and Vendor Management

• Work closely with vendors to ensure consistent service, stability, and support for IT Applications tools.
• Partner with internal IT teams to support and enhance existing systems and initiatives.
  
  

Technical Expertise

• Demonstrate proficiency with command-line interfaces (e.g., Terminal, Command Prompt).
• Possess experience with FlexLM licensing tools (e.g., lmutil, lmtools, lmstat, lmgrd), options files, license files, and log files on Linux and Windows machines.
• Leverage knowledge of the software development process, specifically GitHub repositories, to manage and integrate tools effectively.
• Configure, manage, and troubleshoot SSO integrations using Azure Entra to ensure secure authentication for organizational tools and applications.
  
  

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• Strong analytical and problem-solving skills, with the ability to work independently.
• Proficiency in AWS environments for system architecture and software deployment.
• Experience with software procurement, integration, and operational support.
• Strong knowledge of FlexLM license management and related tools.
• Familiarity with system security practices, patch management, and monitoring tools.
• Effective communication skills to collaborate with vendors, stakeholders, and team members.
  
  

Preferred Qualifications:

• Experience with on-premise and SaaS software implementations.
• Familiarity with network device troubleshooting and management (e.g., printers)
• Demonstrated success in leading strategic System Architecture /Software Implementation initiatives.
  
  

Additional Key Responsibilities

• Automation: Automate repetitive tasks to enhance operational efficiency and reduce manual effort.
• Documentation: Develop and maintain comprehensive design documentation and runbooks for implemented systems and tools to ensure consistency, clarity, and continuity.
• DevOps Collaboration: Work closely with the Applications Development team to integrate new tools and software, leveraging GitHub and other relevant platforms for streamlined processes.
• Mission Driven: Bring a genuine interest in and commitment to the mission and vision, aligning your work to support the broader goals of the Organization.