IT Engineer

Overview

Pune

Job Location

2 -3 Years

Experience

Graduate

Qualification

1 Jan, 2026

Job Posted On

Job Description

We are looking for an IT Engineer – L2 Support with strong technical fundamentals in operating systems, networking, and application support. The role involves troubleshooting production issues, performing log analysis, coordinating with L3 teams and vendors, and ensuring timely incident resolution with proper documentation in a fast-paced support environment.

Responsibilities

• Provide L2 support for Windows and Linux operating systems.
• Troubleshoot applications and services to ensure system stability and availability.
• Diagnose and resolve issues related to networking (DNS, DHCP, TCP/IP, firewall rules).
• Perform log analysis to identify root causes and system errors.
• Handle basic database issues, including SQL queries and connectivity problems.
• Ensure security best practices, including access control and patch awareness.
• Manage incidents, perform escalations to L3 teams and vendors, and track resolution.
• Prepare incident reports and RCA documentation.
• Coordinate with internal technical teams and external partners for faster issue resolution.
  
  

• Strong knowledge of Windows and Linux OS.
• Hands-on experience in application and service troubleshooting.
• Good understanding of network fundamentals (DNS, DHCP, TCP/IP, firewalls).
• Ability to perform log analysis and issue diagnosis.
• Basic knowledge of databases and SQL.
• Awareness of IT security practices and system patching.
• Experience in incident management, escalation handling, and documentation.
• Good communication, coordination, and problem-solving skills.
  
  

Please Fill Up the form to apply

Full Name *

Email Address *

Phone *0 / 10

Current Location *

Experience *

I Can Join Within *1 Week2 Weeks3 WeeksMore than 3 Weeks

Current/Last CTC *

Expected CTC *

CV/Resume *

No file chosen

Please do not fill in this field.