IT Engineer – LAAS/Dynatrace

Overview

Job Title: IT Engineer – LAAS/Dynatrace

Department: ITGP

About Business Line/Function

BNL's Information Technology (IT) Area is a partner of the bank and the companies of the BNL BC Group for the digital evolution of operational and business models through the design, planning and implementation of distinctive, reliable and sustainable technological solutions.

IT Production Unit reports functionally to the ITG (Informatique Technologies Groupe) department of the parent company, is functionally responsible for the IT structures of the companies of the BNL BC Group and coordinates the IT community of the BNPP Group in Italy, with the aim of obtaining all possible synergies of purpose , ensure full operational consistency and enable the digital transformation of our Group. As part of IT Production BNL, Application Production is responsible for supporting the IT production applications for BNL.

BNL CTO Office - Open Data and Monitoring ensure local convergence to Products and technological standards required by the Group (Dynatrace and Log as a Service tools). Manage the evolution of the CMDB to guarantee Asset data reliable in supporting IT Service Management operational processes. Assure the BAU of IT Obsolescence governance. Implement the Master Data Management framework and the related data quality controls.

Responsibilities

Direct Responsibilities

• Ensuring smooth and efficient transition of IT projects during the operational phase
• Collaborating with cross-functional teams to identify and resolve potential issues during the transition process
• Continuously improving transition and methodologies to optimize efficiency and effectiveness
• Coordinate closely with Rome IT Application Production Teams working on IT Evolution program and all other BNL BNP Paribas IT teams
• Proven ability to manage multiple projects simultaneously and meet deadlines
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• A proactive and results-driven approach to work
  
  

Contributing Responsibilities

• Help build team spirit and integrate into BNL BNP Paribas culture
• Contribute to the regular activity reporting and KPI calculation
• Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
  
  

Technical & Behavioral Competencies

For the reinforcement of our team, we are looking for an Application Production Supports with these skills:

IT monitoring Expert – Open Environment:

Excellent knowledge of the ELK stack to implement and enhance dashboards, alerts and reports to meet requirements of business users:

Elasticsearch (index management, query DSL)

Logstash (data processing pipeline)

Kibana (data visualization, alerts and dashboards)

Good knowledge of Dynatrace:

• Digital Experience Monitoring (DEM):
• Include Real User Monitoring (RUM) and Synthetic Monitoring, to understand how real users and applications interact and perform.
• Application Performance Monitoring (APM):
• The ability to monitor application performance at code level and analyze application transactions.
• Infrastructure Monitoring:
• Include the monitoring of servers, containers, cloud services, and their performance.
• Log Analysis:
• The ability to analyze logs to identify problems and causes of error.
• The ability to provide end-to-end observability across cloud environments, monitoring applications, infrastructure, networks, and logs.
• Implement and enhance dashboards, alerts and reports
• Skills on concepts of:
• DevOps automation (Jenkins & Ansible)
• Familiarity with REST API
• Container concepts
• IBM cloud (Platform as a Service)
• Operating System:
• RedHat Linux 7.x, 8.x and 9.x
• Windows Server 2012, 2016, 2019
  

General Competences

• Knowledge of ITIL
• General IT infrastructure knowledge
• Problem-solving, analytical thinking, effective communication and adaptability, Service Now ticketing system
  
  

Specific Qualifications

Basic knowledge of Italian language can be an advantage

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

• Analytical Ability
• Ability to set up relevant performance indicators
• Ability to develop and adapt a process
• Ability to understand, explain and support change
  
  

Behavioral Skills

• Ability to collaborate / Teamwork
• Client focused
• Ability to deliver / Results driven
• Ability to share / pass on knowledge
  
  

Education Level: Bachelor’s Degree or equivalent

Location: Chennai

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.