IT Executive - Hotel

Overview

The IT Executive is responsible for managing the hotel’s information technology infrastructure, ensuring all systems run smoothly, securely, and efficiently. A key responsibility includes maintaining and supporting IDS Next Hotel ERP Software (FortuneNEXT or similar). The role also includes troubleshooting hardware/software issues, assisting staff with tech support, and coordinating with vendors for technical solutions.

Key Responsibilities:

• Manage and maintain hotel IT systems including hardware, software, networking, and servers.
• Provide expert support for IDS Next software, ensuring smooth operation of front office, POS, reservations, inventory, and other modules.
• Troubleshoot and resolve issues related to the hotel’s PMS (Property Management System), email systems, Wi-Fi, and CCTV.
• Regularly back up data and ensure cybersecurity measures are in place.
• Install, configure, and update software and hardware as needed.
• Coordinate with external vendors for IT procurement and service support.
• Support staff with system usage, offering training when necessary.
• Monitor system performance and maintain IT documentation and asset inventory.
• Ensure compliance with data protection regulations and internal IT policies.
• Maintain uptime of systems critical to hotel operations and guest service delivery.

Qualifications:

• Bachelor's degree or diploma in Computer Science, IT, or related field.
• 2+ years of experience in an IT role within the hospitality industry preferred.
• Hands-on experience with IDS Next Hotel ERP software (e.g., Fortune NEXT 6i, FX Cloud, or similar).
• Strong understanding of hotel systems like PMS, POS, booking engines, channel managers, and payment gateways.
• Knowledge of networking protocols, hardware troubleshooting, firewalls, and antivirus solutions.
• Strong problem-solving and communication skills.
• Willingness to work flexible hours and be on-call for emergencies.

P

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person