IT Helpdesk Analyst Level 1

Overview

Key Responsibilities:

• Assist users with password resets and account lockouts.
• Provide first-line support for software, hardware, and system errors.
• Handle support requests via phone, email, or ticketing systems (e.g., ServiceNow, Jira).
• Respond to system alerts and perform diagnostics.
• Assist with software installations, updates, and user access management.
• Maintain internal documentation and ensure high-quality customer service.

Additional Qualifications:

• High school diploma or equivalent; Associate’s degree or IT certification preferred.
• 1-2 years of experience in a help desk or IT support role.
• Familiarity with ticketing systems and troubleshooting processes.

Preferred Skills:

• Knowledge of Windows/macOS, Active Directory, VPN, and basic networking.
• Strong communication skills, with the ability to explain technical issues simply.
• Customer service-focused, able to handle pressure and multitask effectively.

Job Types: Full-time, Permanent

Pay: From ₹8,086.00 per month

Benefits:

• Flexible schedule

Shift:

• Rotational shift

Work Days:

• Monday to Friday
• Weekend availability

Work Location: In person