IT Helpdesk Executive

Overview

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

IT Helpdesk Executive (Store InCharge - Asset Management Focus)

Position Summary
We are seeking a dynamicIT Helpdesk Executive (Store InCharge ) to lead our comprehensive IT Asset Management operations while overseeing traditional store management functions. This hybrid role combines strategic asset lifecycle management with hands-on operational excellence, requiring a professional who can seamlessly manage technology assets from procurement through disposal while maintaining exceptional inventory control and vendor relationships. The ideal candidate will serve as the cornerstone of our IT asset ecosystem, ensuring optimal utilization, security, and compliance across all technology resources.

Department & Reporting Structure
Department: Information Technology
Reports To: IT Director / Senior IT Manager

Core Responsibilities
Asset Tracking & Inventory Management
Maintain comprehensive, real-time inventory of all IT assets including hardware, software, licenses, and audio-video equipment using ServiceNow platform

Implement and execute systematic audit procedures ensuring 99%+ inventory accuracy and regulatory compliance

Track asset location, status, ownership, and configuration changes throughout organizational structure

Develop and maintain standardized asset tagging and documentation protocols

Conduct quarterly physical inventory reconciliation and discrepancy resolution

Procurement & Deployment Operations
Coordinate end-to-end IT asset procurement processes, from vendor selection through delivery coordination

Manage warranty claims efficiently, ensuring minimal downtime and optimal cost recovery

Oversee seamless deployment and installation of IT assets for employee onboarding/offboarding processes

Facilitate Work-From-Home (WFH) kit preparation and delivery to new hires with complete asset tracking

Coordinate vendor pickups and deliveries at Gera Commerzone material gate location

Execute quarterly annual maintenance contract reviews with proactive user follow-up for UPS/battery functionality

Maintain comprehensive ServiceNow documentation for all procurement and deployment activities

• ️ Lifecycle Management

Manage complete IT asset lifecycle from acquisition through decommissioning, disposal, and environmentally compliant recycling

Monitor and optimize IT asset costs to maximize budget efficiency and ROI

Conduct regular floor audits to identify damaged, missing, or underutilized equipment

Coordinate vendor and employee interactions ensuring smooth asset transitions and minimal business disruption

Process lost/stolen incidents for laptops, mobile devices, and other portable assets with appropriate documentation and replacement workflows

Implement data sanitization and secure disposal protocols meeting industry security standards

Reporting & Analysis
Generate comprehensive monthly and quarterly reports on asset status, utilization metrics, and performance indicators

Develop predictive analytics for asset replacement planning and budget forecasting

Create and maintain real-time monitoring dashboards for inventory levels and asset performance

Analyze cost trends and usage patterns to optimize asset allocation and inform strategic purchasing decisions

Manage vendor performance metrics and conduct regular service provider evaluations

Security & Risk Management
Implement and maintain robust physical and cybersecurity protocols for all IT assets

Conduct regular risk assessments and develop comprehensive asset protection contingency plans

Ensure compliance with organizational security policies and industry regulations

Train employees on IT asset security best practices, proper handling procedures, and compliance requirements

Coordinate with IT Security team on asset-related security incidents and remediation

Required Qualifications

Essential Requirements:
Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or related field

3-5 years of experience in IT asset management, inventory control, or store management operations

ServiceNow proficiency or experience with similar enterprise asset management platforms (JAMF, ManageEngine, Lansweeper)

Strong analytical skills with advanced Excel/Google Sheets capabilities and data visualization experience

Vendor management experience with proven ability to coordinate multiple service providers simultaneously

Audit experience including inventory reconciliation and compliance documentation

Technical aptitude with fundamental understanding of IT infrastructure, hardware, and software systems

Preferred Qualifications:
ITIL Foundation or Asset Management certification

Project management experience or PMP certification

Financial acumen with budget management and cost optimization experience

Multilingual capabilities (English, Hindi, Marathi preferred)

Experience with emerging technologies including cloud assets, IoT devices, and mobile device management

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.