IT Helpdesk Executive

Overview

1- Communicate with Engineers & Customers

2- Log The Case in Ticketing System IT Helpdesk and Assign the Case to Engineer and flow up till customer problem closer related to CCTV and Computer Internet , Network Etc.

3- Discuss with Client to collect payment after the work cash or NEFT.

4- Assign the Net part to Engineer along with recovery of Faulty part if any device under warranty.

5- Maintain the customer record's and Hardware software Inventory of Customer Devices.

6- Discuss with client for contact Renewal.

7- Make the Agreements for contract for the clients projects.

8- Maintain all the the office records and customer records up to date.

Reporting to Director and Proprietors of Company.. Multiple benefits for employees like yearly Picnic Party.. Dinner Get-together with OEMs.

Regards,

Perfect Systems & Solutions

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Commuter assistance
• Leave encashment

Ability to commute/relocate:

• Basti, Uttar Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• 10 key typing: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person