IT Manager

Job Description

We are seeking a seasoned and proactive IT Manager to lead a team in the OHH group. This role is critical to ensuring the stability, efficiency, and continuous improvement of our Millennium Hosting and related support services (Multi-Tenant. You will manage a team responsible for handling security patch management, system maintenance, tech upgrades and contribute to innovation and automation initiatives that enhance service delivery and operational excellence.

Responsibilities

Key Responsibilities:

• Lead and manage functional group within OHH team, ensuring timely resolution of JIRA requests.
• Oversee routine platform maintenance activities including patching, health checks, and compliance.
• Ensure high availability and performance of the Presentation Layer environment of all customers.
• Collaborate with SREs and cross-functional teams to implement automation, improve tools, and drive innovation.
• Identify and implement process improvements that enhance team efficiency and service quality.
• Monitor team performance, provide coaching and development, and foster a culture of accountability and growth.
• Support incident and change management processes in accordance with ITIL or internal service standards.
• Generate operational reports, track key metrics, and present status updates to leadership and stakeholders.
  
  
  

Qualifications:

• Bachelor’s degree/master’s degree (Information Technology/Mathematics/Computer Science/Computer Software/Electronics/Operational Research/Computer System Engineering).
• Experience delivering and operating large scale, highly available distributed systems.
• 8+ years of experience in IT infrastructure support, with at least 3 years in a people leadership or managerial role.
• Strong knowledge of Linux/Windows Server, and patch management practices.
• Proven experience managing IT operations and leading teams in a global support model.
• Hands-on experience with JIRA, Remedy, or other ITSM tools.
• Demonstrated ability to lead improvement initiatives, drive automation, and implement best practices.
• Strong communication, organizational, and stakeholder management skills.
  
  
  

Qualifications

Career Level - M2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.