IT Manager

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

Role Overview

We are seeking a strategic and hands-on IT Lead to build, scale, and manage Fynd's IT Operations. You will be responsible for the smooth delivery of IT services across the company, from onboarding to automation, procurement, and governance of systems. Your goal is to design scalable, user-centric, and secure IT infrastructure that supports Fynd's dynamic and distributed work environment.

What will you do at Fynd?

Leadership & Strategy

• Lead and mentor the IT Operations and Helpdesk teams, including conducting regular 1:1s and career development planning.
• Define and execute the roadmap to evolve Fynd’s IT capabilities and operations.
• Represent IT across business functions and advocate for simple, scalable, and modern solutions.

IT Infrastructure, Procurement & Support

• Oversee end-to-end IT support for onboarding/offboarding, ensuring hardware/software readiness on Day 1.
• Manage procurement, inventory, and lifecycle of IT hardware (e.g., laptops, accessories) and software tools.
• Evaluate and purchase IT tools and SaaS platforms in alignment with business needs and budget considerations.
• Build and maintain robust processes for software provisioning, licensing, and compliance.
• Establish and monitor Helpdesk SLAs, workflows, and escalation procedures.

Automation & Governance

• Automate SaaS deployment, user access provisioning, and policy enforcement.
• Create and maintain IT knowledge bases and documentation for internal use.
• Define and implement IT security, risk management, and compliance standards.

Collaboration & Enablement

• Partner with PeopleOps to deliver smooth onboarding experiences.
• Conduct IT onboarding sessions and ongoing trainings for new tools and policies.
• Champion a distributed-first, asynchronous work philosophy through your practices.
• Serve as the go-to IT expert for solving tech challenges and delivering proactive solutions.

Some Specific Requirements

• 5+ years of overall experience in IT operations, with 2+ years leading an IT team.
• Proven experience in managing IT procurement and vendor relationships.
• Experience in Jamf would be preferred
• Strong experience with IT automation tools, scripting (preferably Python), and SaaS integrations.
• Deep understanding of IT service management, ticketing systems, and knowledge base platforms.
• Experience developing and enforcing IT governance, risk, and compliance standards.
• Hands-on experience with open-source tools and enterprise SaaS ecosystems.
• Excellent communication skills with strong documentation habits.
• Experience supporting remote-first or distributed teams is a strong plus.