IT Manager || 8+ YOE || Pune

Overview

• Opportunity to work in a fast growing setup
• Opportunity to grow at leadership level.
  
  
  

It is the first renewable power company designed to provide utility, commercial, and industrial customers with clean, dispatchable renewable energy solutions to help them successfully decarbonize. Operating across the U.S. and Asia Pacific, it specializes in designing, developing, and operating safe, reliable, large-scale hybrid renewable power projects that address the intermittent nature of renewable energy.

Job Description

• Define clear processes, workflows, and SLAs for ticket management.
• Help prepare the team for future scaling as company grows.
• Provide guidance and direction to IT staff, ensuring accountability and consistent delivery.
• Oversee day-to-day IT support, including Tier 1-2 service requests, incident management, and escalations.
• Manage IT asset lifecycle, onboarding/offboarding, and user access controls.
• Support integration of SaaS platforms to streamline workflows and enhance IT service delivery.
  
  

Partner with IT leadership to implement secure practices in identity and access management, device management (Intune), and SaaS governance.

• Assist with SOC2 and other compliance initiatives through process
  
  
  

• 8+ years of experience in IT support, with at least 2 years in a lead or supervisory role.
• Demonstrated success managing or mentoring IT support staff in a fast-paced environment.
• Strong technical knowledge of:
• Identity & Access Management (Okta, Azure AD).
• Endpoint management (Intune, Jamf, Kandji).
• SaaS support (O365, Slack, Atlassian, Smartsheet).
• IT service desk tools (Jira Service Management, Confluence).
• Experience with SOC2 or similar compliance frameworks.
• Excellent communication and interpersonal skills, with a track record of improving end-user experience.
• Strong organizational and problem-solving abilities.
• Excellent time management skills, with the flexibility to coordinate IT services across a geographically diverse company.
  
  

• Opportunities for professional growth and development.
• Supportive work environment in Pune.