IT Manager – Project Management, Operations & Global Client Delivery

Overview

Position Summary

VSI Technologies is hiring a results-driven and strategically minded IT Manager to lead Project Management, Service Delivery Operations, and Global Client Engagements across a diverse portfolio of public and private sector accounts. This is a high-impact leadership position that blends technical excellence, cross-functional team management, federal contracting, and enterprise transformation expertise.

You will be responsible for delivering superior outcomes across MSP environments, government programs, and global enterprise initiatives, all while coordinating multi-national teams, optimizing operations, and cultivating long-term, high-value client relationships across time zones and cultures.

Key Responsibilities

Global Leadership & Collaboration

• Lead geographically distributed project and operations teams across North America, EMEA, and APAC to ensure seamless 24/7 client service and project delivery.
• Build and maintain strong relationships with international clients, partners, and delivery centers, adapting communication styles and delivery strategies to cultural nuances and business environments.
• Navigate time-zone complexities, offshore delivery coordination, and multilingual project communication with clarity and confidence.

Strategic IT Leadership

• Own the end-to-end performance of project delivery and MSP service operations across enterprise, federal, and global customer portfolios.
• Guide and mentor a team of project managers, IT engineers, and support analysts, ensuring alignment with technical and business goals.
• Translate complex business requirements into scalable, secure, and high-performing technical solutions across cloud, cybersecurity, infrastructure, and SaaS platforms.

Client Ownership & Expansion

• Serve as the executive point of contact for high-value federal, commercial, and international accounts, ensuring continuous value delivery, contract satisfaction, and account growth.
• Proactively identify upsell/cross-sell opportunities during ongoing engagements and collaborate with sales/capture teams to shape technical solutions and proposals.
• Lead technical orals, briefings, and performance reviews with clients ranging from U.S. government agencies to global corporations.

Operational Excellence & Compliance

• Establish, enforce, and refine ITIL-based operational workflows, SOPs, and automation strategies for service desk, change management, and incident response functions.
• Oversee secure operations in line with international compliance standards (e.g., GDPR, ISO 27001, SOC 2, FedRAMP, NIST 800-53, CMMC).
• Implement KPIs, dashboards, and continuous improvement mechanisms to ensure measurable service performance across projects and operations.

Required Qualifications

• 7+ years of experience in IT service management, project delivery, or systems engineering, with 3+ years in a leadership role overseeing global or multi-regional teams.
• Demonstrated success in delivering services across MSP contracts, federal programs (FAR/DFARS/CMMC), and international enterprise environments.
• Strong technical foundation in cloud infrastructure (Azure/AWS), cybersecurity frameworks, and digital transformation strategies.
• Proven ability to operate in complex, cross-cultural, and multi-time-zone environments with fluency and confidence.
• Executive presence and communication skills for engaging senior stakeholders across federal agencies, enterprise clients, and global partners.

Preferred Certifications

• PMP, ITIL v4, CSM, or SAFe Agile
• AWS Solutions Architect, Azure Administrator, or relevant cloud certs
• Familiarity with international compliance standards like ISO 27001, SOC 2, GDPR, and FedRAMP Moderate/High
• Experience with platforms such as ConnectWise, ServiceNow, Freshservice, Jira, Salesforce, or HubSpot

Why VSI Technologies?

• Lead globally impactful programs spanning public sector, enterprise, and regulated industries
• Work alongside world-class engineers, program managers, and executive leaders
• Shape the future of IT delivery excellence across continents and industries
• Competitive compensation, remote flexibility, leadership development, and international exposure

Apply Today

This is more than a management role — it’s a mission-critical leadership position at the nexus of technology, global delivery, and client transformation. Apply now with your resume and a brief summary of the most complex global or federal IT engagements you’ve led.

Job Types: Full-time, Part-time

Pay: From ₹50,000.00 per month

Supplemental Pay:

• Performance bonus

Work Location: Remote