IT MSP Support Specialist

Overview

We’re Hiring: IT MSP Support Specialist!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for an IT MSP Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: IT MSP Support Specialist

Work Arrangement: Work from Office

Location: India - Bangalore

Schedule: Night shift

Job Description:

Core IT Support & MSP Duties

• Troubleshoot issues in Microsoft 365, Google Workspace, Windows, macOS, and Linux
• Manage backups (Veeam), EDR/MDR tools (Defender, Sophos), and RMM platforms
• Handle onboarding/offboarding, MFA setup, permissions, patching, and scripting
• Support network infrastructure: firewalls, VPNs, switches, Wi-Fi
• Own your queue: resolve tickets efficiently and keep documentation clear and up to date

Specialized Projects

• Perform Microsoft 365 migrations (mailboxes, SharePoint, OneDrive)
• Assist with server upgrades, virtualization (Hyper-V, VMware), and Azure deployments
• Deploy security tools and assist with hardening initiatives
• Handle procurement and rollout of workstations, firewalls, switches, and more
• Standardize client environments and help push infrastructure to best practices

Qualification and requirements:

• 4+ years in IT support, system administration, or MSP roles
• Solid knowledge of Microsoft 365, Windows Server/Desktop, and core networking
• Hands-on experience with PowerShell scripting, RMM tools, and backup solutions
• Strong sense of ownership — you follow through and take pride in solving problems
• Excellent client-facing communication (verbal and written)

Non-negotiable skills & requirements:

• 4+ years in IT support, system administration, or MSP roles
• Solid knowledge of Microsoft 365, Windows Server/Desktop, and core networking
• Hands-on experience with PowerShell scripting, RMM tools, and backup solutions

Perks & Benefits:

• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**