IT Ops Engineer - Part of Shell Graduate Programme

JOIN US IN POWERING CHANGE

We are looking for graduates who share our purpose to power progress and our culture of inclusion, collaboration, and care. We’ll give you the support you need to forge your own path, and you’ll have real responsibilities and meaningful projects to work on right from the start.

WHAT’S THE ROLE?

• You will be part of the operations team within GF Finance, Data & Reporting SOM.
• The Treasury landscape consists of 10+ Super Prime & Prime business critical applications which manages Shell’s Cash position day in, day out, adhering to daily deadlines of the banking industry, subject to SOX/FCM Controls.
• The Pensions and Insurance landscape consists of a variety of business critical and non-critical applications to manage Shell’s Pension commitments and our internal self-insurance business.
• We work with several suppliers to manage a mix of hybrid on-premises and Cloud operational landscapes with many integration points. With a complex and critical landscape like this, there is a need for the highly secure environment to be run and maintained for the Treasury and Finance business to operate.

This position has the following accountabilities:

• IT service management, investigation, analysis, raising and managing incident, problem and change tickets to conclusion liaising and driving the responsible team (internally and/or externally) for a resolution.
• Follow the processes for efficient handling of incidents, problems and changes in compliance with SOX and IT control requirements.
• Managing and executing controls liaising with IT teams and 3rd parties.
• Managing user access for critical Treasury applications.

WHAT WE NEED FROM YOU

We are seeking an individual with extensive experience in liaising with business stakeholders, IT teams, embedded third-party service providers, and external suppliers. The ideal candidate will possess excellent communication skills, capable of articulating technical issues to all organizational levels, and demonstrate a proven ability to perform effectively under pressure and meet stringent deadlines.

We are keen to hear from the candidates with below skill set:

• Masters degree related to IT or Management with Bachelors degree to IT/Computer Science
• Minimum 1-3 years’ IT service management skills
• Proficient in general desktop tools but must be Microsoft Office.
• Ideally but not mandatory, an understanding of SQL Server, ability to write and debug SQL stored procedure/views/functions/triggers.
• Ideally but not mandatory, use of Service Now tool.

Key Skills:

• Liaising with business stakeholders, Shell IT Teams, 3rd party service providers embedded within Shell, and 3rd party external suppliers.
• Excellent communication skills with the ability to convey technical issues to all levels.
• Ability to work under pressure with tight deadlines.

Our Company (Global)

Shell is a global group of energy and petrochemicals companies with over 80,000 employees in more than 70 countries that aims to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers.

Our values

Shell is a company with shared values. Honesty, integrity, and respect aren't simply a strapline: they are a part of everything we do. What's more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you can feel pride in your achievements and propel your career with global opportunities.

Join the Shell Graduate Programme and Power Change from Day One