IT Support - Hardware & Desktop

Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a prominent IT services provider headquartered in Adelaide, Australia. Our company excels in delivering IT infrastructure solutions across Asia Pacific and EMEA, focusing on desktops, servers, networks, and data center technologies. We are dedicated to enabling digital transformation through comprehensive professional and managed services, encompassing AIOPS, AI-based Workforce Automation, and Blockchain Solutions.

Job Overview

Currently we are Hiring: IT Hardware & Desktop Support Engineers (Long-Term Contract) — Chennai

We are currently looking for IT Hardware & Desktop Support Engineers for a long-term contract position based in Chennai.

Location: Chennai (Multiple sites within city)

We are seeking an IT Support Hardware Desktop professional based in Chennai. The position involves a contract, full-time employment structure. The ideal candidate will possess expertise in providing technical support related to IT hardware and desktop systems.

It's regarding the field engineer role we have in Chennai.

In a day you will be assigned with 5-6 tickets and you have to collect the device from the warehouse, pick up the device and visit each site to fix the faulty part and complete the task. So this is how the work will go.

Minimum Qualifications:

• Educational Qualification:
• Bachelor’s Degree in Computer-related discipline with M.C.P. (Microsoft Certified Professional) certification in Windows 2000/XP/Vista/7 and minimum 1 year of relevant experience
• OR
• Diploma in Computer-related discipline with M.C.P. (Microsoft Certified Professional) certification in Windows 2000/XP/Vista/7 and minimum 3 years of relevant experience

Required Skills & Experience:

• Trained on Desktop, Portable, and Workstation latest technologies — both hardware & software.
• Hands-on experience in hardware installation and troubleshooting.
• Capable of handling:
• Network Interface Cards
• Removable media devices (SCSI/IDE/SATA/SAS)
• Optical Drives (Blue-ray/DVD-ROM/CD-ROM)
• Tape Backup Units
• RAID Setup on PC
• Other associated peripherals.
• Must own a two-wheeler (Bike) for commuting between client sites.

Job Description:

• Daily ticket assignment: 5-6 calls per day.
• Responsible for collecting devices from warehouse and visiting respective client sites for onsite part replacement and issue resolution.
• Must follow standard processes and documentation protocols for ticket closures and hardware replacements.

Onboarding Details:

• Mandatory Training: Selected candidates to attend training from 4th to 6th June 2025
• Onsite Work Commencement: From 9th June 2025

Qualifications and Skills

• Possess strong knowledge and hands-on experience in IT Hardware Support (Mandatory skill).
• Hold a Microsoft Certified Professional certification (Mandatory skill).
• Skilled in managing and troubleshooting CDROM and DVDROM devices.
• Expertise in handling Intel PC configurations, ensuring their optimal operation.
• Proficient in configuring and maintaining Network Interface Cards to support seamless connectivity.
• Experience with RAID Setup for PC environments, enhancing data reliability and performance.
• Demonstrated ability to work with AMD PC systems, offering versatile hardware support.
• Capability to work collaboratively within teams and communicate effectively with peers and clients.

Roles and Responsibilities

• Provide technical support and troubleshooting for IT hardware and desktop systems to ensure effective IT service delivery.
• Diagnose and resolve hardware issues related to desktops, server interfaces, and peripherals.
• Install, configure, and maintain desktops and network interface components as required.
• Collaborate with IT teams to assess and implement RAID setups and ensure data protection and system reliability.
• Support the deployment of new technologies and solutions aligning with business transformation goals.
• Maintain compliance with IT policies and procedures to ensure the security and integrity of information systems.
• Document and update technical support processes and system configurations.
• Stay updated with the latest IT hardware trends and technologies to improve support services continually.