IT Support Analyst - Time & Physical Access Systems (Dormakaba)

Overview

• Perform configuration (customizing) of time clocks and access devices as part of a global IT service based on dormakaba.
• work as needed to support new and existing functionality, analyze configuration issues.
• Troubleshoot issues with devices, network connectivity, end to end time punch tracking, device to server connectivity etc.
• Perform Access control configuration and troubleshooting such as Card and / or Biometric authorization configuration.
• Participate in project management within the IT HCM area that includes planning and time forecasting for procurement of devices, badges etc.
• Identify core issues, root causes by analyzing various incidents such as device downtime events to plan workarounds, propose alternative solutions, etc.
• Assist in Auditing various policies and violations, participate and support TISAX and other such practices that may include access to various MAHLE locations.
  
  

• Successfully completed a technical degree in Business Informatics or comparable education.
• Good knowledge in terms of Computer networking such as DHCP, IP & MAC addresses etc.
• At least 2+ years of experience in IT support systems.
• knowledge in dormabaka time and access related hard- and software is beneficial, processes around time tracking using SAP is a plus.
• Experience in troubleshooting, working with colleagues that are located remotely.
• Ability to work Independently as well as within a Global team. Must be proficient in working with people around the world in various countries including Excellent English language skills.
• Experience in working with Functional, Technical Design & Testing documentation.
• Ability to understand requirements, prioritize tasks based on business impact of IT systems.
  
  

• Strong computer skills, including MS office – Tools like, Strong Excel knowledge and data management skill, PPT, SAP.
• Strong communication skills: (written and verbal) to effectively convey information to stakeholders and team members. Fluent written and spoken English.
• Excellent organizational and time management skills: to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Problem-solving and analytical skills: to identify issues and develop effective solutions.
• Leadership and interpersonal skills: to motivate and guide teams, build relationships, and manage conflict.
• Ability to manage multiple tasks and deadlines.
• Excellent communication skills.
• Customer focused and results oriented. Attention to detail.
• Responsible and organized, Logical thinker.
• Passion to learn new concepts, technologies, and processes.
  
  

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.

We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

After receiving your online application, the interview process will typically be, once your profile will get shortlisted.

#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.

Do you have any questions?

Chinmay.Bhat@MAHLE.COM