IT Support Analyst

Overview

For over 15 years, Finewebarts Web Solutions has provided high-quality IT services and helped organizations across many industries identify and engage top-tier talent across a wide range of technical domains.

We are currently recruiting on behalf of a premier global IT software and services provider. This opportunity involves supporting a variety of high-impact technology initiatives. Our client is recognized for its commitment to excellence, innovation, and integrity. Finewebarts is proud to partner with organizations that value professional growth and the meaningful contributions of skilled individuals.

Overview:

We’re looking for a motivated IT Support Analyst (Level 1) with 2–5 years of helpdesk experience to join a fast-paced global environment where growth is driven by initiative and ability—not tenure. In this role, you’ll be the first line of support for internal users, helping resolve day-to-day technical issues and keeping systems running smoothly.

This is more than a support desk job—it’s an opportunity to grow your skills, build meaningful experience, and carve your path within a forward-thinking organization that values ownership, learning, and long-term potential.

What You Will Do:

• Respond to internal IT tickets using Freshservice
• Troubleshoot Office 365, Adobe, and Amazon Workspaces
• Escalate complex problems to senior IT staff
• Document all support activity clearly
• Collaborate with the global helpdesk team

Preferred Skills and Qualifications:

• Proven Expertise: 2–5 years of L1 helpdesk / IT support experience.
• Analytical Strength: Proficiency in troubleshooting cloud apps, endpoints, and user access.
• Strong Communication: Excellent skills in documentation, communication, and presentations.
• Technical Proficiency:
• — Office 365
• — Adobe (Reader and/or Pro)
• — Amazon Workspace
• — KnowBe4 (our IT training platform)(preferred but not required)
• — Mimecast (preferred but not required)
• — OKTA (preferred but not required)
• — RingCentral (preferred but not required)
• — Zscaler (preferred but not required)
• Certifications: Relevant Microsoft certifications are a plus.

Additional Information:

• Freshservice experience is preferred but not required
• US (EST) hours work shift for onboarding (first 2-weeks)
• INDIAN (IST) hours work shift after onboarding weeks

Job Type: Full-time

Pay: ₹425.00 - ₹900.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Shift:

• Day shift
• US shift

Work Days:

• Monday to Friday
• Weekend availability

Application Question(s):

• Please share your experience communicating in English with international teams or clients?
• If hired, when are you available to begin work? Please consider any notice periods required by your current employer, if applicable.
• What are your hourly rate expectations in USD?
• As a member of a team comprised of mostly United States-based engineers, collaboration time is valuable. Please indicate which IST shifts you are comfortable working out of the following options:

— Working mid-shift hours (2:00 PM - 10:00 PM IST)
— Working late-shift hours (6:00 PM - 2:00 AM IST)
— Comfortable working either mid-shift (2:00 PM - 10:00 PM IST) or late-shift hours (6:00 PM - 2:00 AM IST)
— Not comfortable working either mid-shift of late-shift hours

Education:

• Bachelor's (Preferred)

Work Location: Remote