IT Support Analyst

Fastenal India would like to invite ambitious, hard-working individuals to apply for the position of full-time
IT Support Analyst – Help Desk. Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, and show respect to co-workers, customers, vendors, and visitors in the workplace while demonstrating Fastenal's core values of Ambition, Innovation, Integrity, and Teamwork.

About Us
Since 1967 Fastenal has grown from a single store to nearly 3,800 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

Business Unit Overview

Working as IT Support Analyst - Helpdesk you will act as the initial support contact for internal staff regarding reported problems or issues with computers and related technologies. You will help troubleshoot issues with computer hardware and software or escalate the issue to another team for resolution. You will explain basic concepts and procedures in a clear, concise, easy to understand manner for a large and diverse customer base.

Responsibilities

The duties and responsibilities of this position include, but are not limited to: