IT Support and Admin

Overview

• Job Summary:

The IT Support & Admin Officer will be responsible for ensuring seamless IT operations, providing technical assistance to end-users, and managing office administration and assets. The role involves troubleshooting, maintaining systems, and supporting connectivity while handling administrative duties and managing office resources effectively.

Key Responsibilities:IT Support

• Install, configure, and maintain Windows operating systems (Windows 7/10).
• Provide technical support via remote desktop sharing and on-site assistance.
• Troubleshoot networking issues, TCP/IP configuration, routers, and switches.
• Install, configure, and update Symantec antivirus and other software for end-users.
• Manage file sharing, security permissions, and data backup/restore.
• Handle disk and service management, OS repair, and recovery software.
• Configure internet settings, reset Wi-Fi router passwords, and maintain smooth connectivity.
• Install, configure, and troubleshoot local printers and data cards.
• Resolve end-user tickets within SLA, maintaining proper logs of technical issues and solutions.
• Ensure adherence to IT policies, security standards, and data protection protocols.

Administration

• Manage office assets, including IT hardware, software licenses, and office supplies.
• Handle office administration duties, maintaining smooth day-to-day operations.
• Manage blue-collar employees and ensure compliance with company policies.
• Maintain records of IT inventory, repairs, and purchase requests.
• Coordinate with vendors for procurement and servicing of IT and office equipment.
• Support in compiling reports on customer feedback and product requests.
• Ensure proper documentation and upkeep of technical and administrative logs.

Key Skills & Competencies:

• Strong troubleshooting and problem-solving skills in IT infrastructure and networking.
• Good understanding of operating systems, connectivity, and security management.
• Ability to resolve client application issues and provide user-friendly support.
• Knowledge of routers, switches, and internet connectivity troubleshooting.
• Good communication and interpersonal skills to assist end-users and manage teams.
• Time management and ability to work under SLA constraints.
• Basic knowledge of office administration, asset management, and vendor coordination.

Qualifications & Experience:

• Bachelor’s degree in IT, Computer Science, or related field preferred.
• 2–4 years of experience in IT support and office administration.
• Experience in networking, OS troubleshooting, and user support.
• Familiarity with Symantec antivirus and remote support tools.
• Knowledge of ticketing systems and IT documentation practices.

Job Type: Full-time

Pay: Up to ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund